Overnight Valet - AC Hotel Portland - $18.30/HR + Tips

Vancouver, WA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $18.30

Work Schedule

Weekend Shifts

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a well-established company specializing in parking and transportation management services. Known for its commitment to excellence and customer satisfaction, Towne Park operates in multiple locations offering comprehensive parking solutions to a wide range of clients such as hotels, airports, hospitals, and entertainment venues. The company prioritizes creating a seamless and welcoming experience for all guests and visitors. With an emphasis on safety, professionalism, and courteous service, Towne Park ensures that all employees are trained to uphold these core values at every interaction. Towne Park’s employment opportunities cater to various skill levels and provide competitive compensation aligned with individual experience, qualifications, and the demands of different shifts.

The position of Guest Service Associate at Towne Park is a critical role focused on delivering exceptional hospitality and parking services to guests during overnight shifts. This role involves parking and retrieving vehicles with the utmost care and efficiency, assisting guests with their luggage, and providing a warm and professional environment. The hourly wage for this overnight shift position is $16.30, with an additional $2.00 shift differential for working overnight hours. Employees in this role are required to have weekend availability and must demonstrate a friendly, attentive approach to guest service.

As a Guest Service Associate, you will be the face of Towne Park’s hospitality services, welcomed as guests arrive, and assisting them through every step of their parking experience. Responsibilities include greeting guests warmly, using their last names whenever possible, informing them of parking rates, and explaining retrieval procedures. The role demands attention to detail, particularly in managing parking tickets, key tags, and guest folios to ensure accuracy and efficient vehicle retrieval. Guest Service Associates also assist with luggage handling and shuttle guests to approved locations. The position requires physical stamina with duties performed mostly outdoors in variable weather conditions, requiring the ability to lift up to 100 pounds sometimes and handle extended periods of walking or standing. Safety and customer focus are paramount, as is the ability to work effectively within a team and maintain a professional demeanor at all times.

This job offers valuable experience in customer service and operations within the hospitality and parking management industries. Employees are eligible for multiple insurance benefits including accident, critical illness, hospital indemnity, and telemedicine coverage. Additionally, eligible employees can participate in Towne Park’s 401k retirement savings plan. This position is ideal for energetic, service-oriented individuals seeking part-time or full-time work with shift differentials and a supportive work environment. Towne Park is dedicated to diversity and inclusion, ensuring reasonable accommodations for qualified individuals with disabilities to perform their roles successfully.

Job Requirements

High school diploma or GED
Valid driver's license for the state of employment or commutable distance
Minimum one month related experience or training
Ability to read and write English
Ability to comprehend simple instructions and memos
Ability to write simple correspondence
Ability to present information effectively
Basic arithmetic skills including money calculations
Understanding of 24 hour and military time
Ability to understand and explain parking rates
Ability to park vehicles safely including parallel parking
Ability to lift up to 100 pounds
Willingness to work overnight shifts including weekends
Ability to work outdoors in various weather conditions

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver's license for the state of employment or within commutable distance
One month related experience or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend simple instructions correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group settings
Ability to perform basic arithmetic including addition subtraction multiplication and division with money
Understanding of 24 hour and military time systems
Ability to understand parking rates
Ability to operate manual transmission highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant friendly and professional demeanor with guests coworkers and clients
Acknowledge and greet guests within five feet using professional friendly demeanor and guest last names
Use salutation of the day and welcome guests to the location while practicing proper phone etiquette
Park and retrieve vehicles slowly and cautiously, assist guests with bell services and luggage storage, open doors for guests
Assist guests with directions taxis reservations and inquiries, provide information about outlets meeting rooms amenities and local attractions, deliver messages and shuttle guests to approved locations
Explain parking rates and retrieval procedures to guests, issue claim checks after receiving vehicle keys, collect claim checks before returning keys
Complete and maintain all ticket information including key tag guest folio vehicle location damage survey and claim receipt, calculate and collect revenue for vehicles when necessary