Overnight Shift Manager II

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $21.73 - $26.55

Work Schedule

Rotating Shifts

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan

Life insurance

Tuition Reimbursement

Employee assistance program

Training and career growth

Referral Bonus

Job Description

HMSHost is a global hospitality company renowned for delivering outstanding service in travel venues worldwide. Specializing in food and beverage services within airports, highways, and various travel locations, HMSHost provides its employees with opportunities to grow professionally while fostering a culture built on engagement, appreciation, inclusion, and career advancement. The company values positive energy, passion for serving others, teamwork, and creating a fun work environment, ensuring that both its associates and travelers have exceptional experiences. HMSHost supports its workforce with competitive wages, extensive training, comprehensive benefits, and a strong emphasis on manager development and coaching, setting the stage for employees to reach their career aspirations.

The Manager II (MGRII) position at HMSHost plays a pivotal role in assisting branch management with the tactical execution of complex quick service restaurant (QSR), casual dining, or similar restaurant management operations. This role requires the Manager II to ensure the restaurant's readiness for business by maintaining high standards of cleanliness and operational excellence. The MGRII oversees staffing, daily and opening/closing procedures, adherence to company policies, and the smooth operation of multiple restaurant functions. This role utilizes company-prescribed policies and procedures to make sound management decisions that directly impact the effective functioning and profitability of the restaurant.

This is a non-exempt position with an hourly wage range of $21.73 to $26.55, reflecting the skills and responsibilities required. The Manager II assists with interviewing, hiring, leading associates, ensuring compliance with beverage and health safety regulations, managing inventory, and maintaining equipment. It is essential that the individual is flexible to work during various shifts including openings, busy day parts, and closings to oversee restaurant operations and labor management effectively.

This managerial role supports compliance with health and safety standards, drives a team-oriented environment, and ensures all associates follow mandated rest breaks. HMSHost fosters growth through tuition reimbursement, training programs, and career advancement opportunities, making this role ideal for individuals committed to leadership in the hospitality industry. Additionally, benefits include health, dental, and vision insurance; paid time off; retirement plans; life insurance; and more, making HMSHost a comprehensive employer for career and personal well-being.

Job Requirements

Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Ability to work shifts during various operating days and hours each week
Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards.

Job Qualifications

Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
Ability to work shifts during various operating days and hours each week.

Job Duties

Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
Ensures compliance with all company adult beverage policies and ensures all restaurant staff understand and follow AB procedures
Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
Actively ensures all associates take all mandated rest breaks and meal periods
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
Places orders for individual units, receives goods, processes invoices
Ensures that the company has most current contact information for all associates working in the restaurant.