Overnight Residential Valet Attendant - Turnberry Ocean Colony

Towne Park is a leading parking management company known for delivering top-notch parking and guest services across various hospitality and commercial locations. With a commitment to providing exceptional customer experiences and efficient operations, Towne Park prides itself on its dedication to professionalism, safety, and a welcoming atmosphere. Their extensive portfolio covers valet, self-park, and shuttle services, positioning them as a trusted partner for many hotels, resorts, and commercial venues. Towne Park employees benefit from competitive pay, a supportive work environment, and opportunities for career growth within the transportation and hospitality industries.

The Guest Service Associate position at Towne Park offers an exciting opportunity for individuals passionate about hospitality and customer service. This role is primarily responsible for creating a positive first and last impression for guests by delivering exceptional hospitality services in a friendly, attentive, and efficient manner. Working overnight shifts from 11 pm to 7 am, the Guest Service Associate will contribute to smooth operations by parking and retrieving guest vehicles promptly and safely, assisting with luggage, and providing helpful information related to the location. Compensation for this position consists of an hourly base pay of $16 plus tips ranging from $4 to $8 per hour, reflecting the value of quality service and guest satisfaction.

The Guest Service Associate maintains a cheerful and professional demeanor while greeting guests warmly, often using their last names to personalize interactions. They will use appropriate phone etiquette and be stationed in designated positions when not attending to direct duties. This role involves driving duties requiring careful and cautious operation, including parking and retrieving vehicles and assisting guests by opening vehicle and hotel doors. Additionally, the Guest Service Associate assists guests with recommendations, directions, taxi arrangements, reservations, and transferring messages or guest amenities. The role requires knowledge of parking rates, claim check procedures, and the ability to manage ticket information accurately, including vehicle damage surveys and revenue collection when applicable.

Ideal candidates should possess a valid driver’s license, have at least one month of related work experience or training, and be capable of performing physical tasks such as lifting up to 100 pounds occasionally and working outdoors in varied weather conditions. The job demands excellent communication skills, the ability to read and write simple correspondence, and comfort with using 24-hour time systems and performing basic math with money. Operating a manual transmission vehicle and performing parallel parking are highly desirable skills. Towne Park supports employee well-being by offering benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan for eligible employees. This role provides the chance to be a vital part of a prominent company in the parking and hospitality sector, delivering memorable guest experiences and professional service each day.