Marriott International, Inc logo

Overnight Part-Time Residences Concierge

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $30.88
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Career advancement opportunities

Job Description

W Hollywood Condo Assoc WH, located at 6250 Hollywood Blvd, Los Angeles, California, is part of the prestigious W Hotels, a leading luxury hotel brand under Marriott International known for its innovative approach to hospitality, blending contemporary lifestyle design with superior guest services. As part of the Marriott International family, W Hotels champion inclusivity, diversity, and equal opportunity employment, offering a vibrant and collaborative workplace culture committed to excellence and personal growth.

This opportunity is for a part-time, non-management position during the overnight shift at the W Hollywood Condo Association. The hourly pay rate is $30.88, reflecting the premium standards synonymous with the W Hotels brand. The role centers on serving as a vital point of contact for Residence owners and their guests. The successful candidate will be responsible for managing a variety of requests ranging from visitor information, special service arrangement such as transportation or reservations, to ensuring the security and satisfaction of residents through effective communication and coordination.

In this capacity, the service provider plays an essential role in upholding the highest standards of The Ritz-Carlton service excellence philosophy—a hallmark expected across all Marriott International properties. Tasks include greeting and assisting owners and guests with genuine appreciation, facilitating access control and security of residential areas, liaising efficiently with housekeeping, engineering, and bell services to resolve issues promptly, and assisting in scheduling logistics such as elevator use or valet services.

The role demands excellent communication skills, professionalism in appearance and demeanor, and a proactive approach to guest service. Attention to detail in documenting shift logs, managing calls and messages, and ensuring privacy and confidentiality of information are critical. Physical aspects of the job require standing, sitting, or walking for extended periods and the ability to handle objects weighing up to 10 pounds.

W Hollywood Condo Assoc WH offers a unique environment where team collaboration and individual initiative are both fostered to deliver memorable guest experiences. This role is ideal for those who are service-minded, capable of handling multiple tasks with poise, and eager to contribute to a dynamic, upscale hospitality setting. Candidates are welcomed from diverse backgrounds and are encouraged to bring their authentic selves to work, embodying the spirit of W Hotels to ignite curiosity, expand worlds, and reinvent hospitality norms globally.

This position does not require supervisory experience or certifications, making it accessible for individuals with a minimum of a high school diploma or GED and at least one year of related work experience. It is an opportunity to engage with a brand that prides itself on pushing boundaries and cultivating an open-minded and inclusive workforce. Join W Hollywood Condo Assoc WH and Marriott International to become part of a global team dedicated to excellence, innovation, and personal growth.

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of related experience
  • Ability to work overnight shifts
  • Good communication skills
  • Professional appearance
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift and carry up to 10 pounds
  • Willingness to follow company policies and procedures
  • Commitment to confidentiality and service excellence

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks efficiently
  • Professional appearance and demeanor
  • Ability to work overnight shifts
  • Proficiency in using telephone and computer systems
  • Knowledge of guest service protocols and hospitality standards

Job Duties

  • Respond to residence owners and guests requests for visitor information and special arrangements
  • Announce and permit access only to authorized visitors using the key track system
  • Manage and process calls, messages, and requests, contacting appropriate departments as necessary
  • Assist with owner reservation services and scheduling elevator move-in/out
  • Support bell and valet services for vehicle requests
  • Perform lobby ambassador tasks and maintain detailed shift logs and memo documentation
  • Report incidents and unsafe conditions to management and adhere to safety protocols

Job Criteria

Experience

Mid Level (3-7 years)


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