Overnight On-Call Concierge, Hope Lodge - Memphis, TN

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.59

Work Schedule

On-call

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Retirement Plan

wellness programs

Professional development programs

Job Description

The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a commitment rooted in research, education, advocacy, and patient services, ACS impacts millions of lives annually. Founded on the principle of improving cancer outcomes, the organization operates across the United States through a network of employees and 1.3 million volunteers. Their collective efforts focus on cancer prevention, early detection, treatment support, and survivorship programs, truly embodying a lifesaving mission. ACS fosters an inclusive and diverse workplace culture, bringing together individuals with varied backgrounds and experiences to better serve the communities they operate in. The organization is deeply committed to equality and providing opportunities that reflect the diverse populations affected by cancer.

Job Qualifications

high school diploma or equivalent
previous experience in hospitality, guest services, or related field
excellent communication and interpersonal skills
strong organizational and multitasking abilities
proficiency in computer skills including Microsoft Office Suite and reservation systems
ability to work independently and as part of a team
availability to work flexible hours including evenings, weekends, and holidays

Job Duties

greet guests and visitors with warmth and hospitality upon arrival
assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
provide information about hope lodge amenities, services, and local attractions
handle guest inquiries, requests, and concerns promptly and professionally
maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
manage transportation services for guests including arranging transportation to and from appointments
coordinate transportation schedules and ensure timely pick-up and drop-off for guests
drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance
manage incoming calls, emails, and correspondence directing them to the appropriate staff members
maintain accurate guest records including check-in/out information, contact details, and special requests
process reservations and room assignments in accordance with established procedures
assist with administrative tasks such as filing, data entry, and photocopying
monitor the lobby area and ensure the safety and security of guests and property
implement security protocols and procedures including guest identification and access control
respond to emergencies or incidents promptly and effectively following established protocols