Overnight Membership Concierge

Life Time is a premier health and wellness company renowned for delivering exceptional fitness, recreation, and lifestyle experiences through its extensive network of luxury athletic resorts. Known for its commitment to fostering community engagement and promoting active living, Life Time combines state-of-the-art facilities with personalized service to create a welcoming environment for members and guests. With a dedication to excellence and innovation, Life Time provides its employees with opportunities for professional growth, comprehensive benefits, and a workplace culture that values diversity, inclusiveness, and respect. Embarking on a career with Life Time means joining a leading organization that prioritizes both individual wellness and career development in the thriving health and wellness industry.

The Membership Concierge II role at Life Time is a dynamic, customer-focused position essential to maintaining superior member service and engagement within the resort environment. Serving as the first point of contact for members and guests, this role embodies hospitality excellence by establishing meaningful relationships and facilitating extraordinary experiences at every interaction. The position is ideal for individuals passionate about service, with opportunities to expand skills through progressive hospitality certification levels and personalized professional succession planning. This is an hourly role with starting wages between $18.75 and $22.25 per hour, dependent on experience and qualifications. Employees in this position can look forward to a fast-paced work environment where multitasking and effective communication are key to success.

The Membership Concierge II is responsible for managing both inbound and outbound communications to support member engagement and acquisition efforts. It involves thorough knowledge of club programming, events, pricing, and policies to assist members accurately and efficiently. Responsibilities also include account maintenance, processing service transactions, managing new membership sales, and supporting member retention initiatives. Additionally, this position is pivotal in service recovery, addressing member questions and concerns with professionalism and resourcefulness. The role demands a friendly and outgoing demeanor, physical stamina to stand for extended periods, and the ability to thrive in a high-energy setting. Life Time encourages continuous development through training programs, enabling staff to achieve hospitality certifications and advance their careers within the company. This position offers an excellent opportunity to build a professional network within the health and wellness sector while contributing to a positive member experience that reflects Life Time’s commitment to quality and community.