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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company renowned for delivering exceptional fitness, recreation, and lifestyle experiences through its extensive network of luxury athletic resorts. Known for its commitment to fostering community engagement and promoting active living, Life Time combines state-of-the-art facilities with personalized service to create a welcoming environment for members and guests. With a dedication to excellence and innovation, Life Time provides its employees with opportunities for professional growth, comprehensive benefits, and a workplace culture that values diversity, inclusiveness, and respect. Embarking on a career with Life Time means joining a leading organization that prioritizes both individual... Show More
Job Requirements
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete retention specialist certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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