Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $18.75
Benefits
Fuel discount
nation-wide medical plan
Dental
Vision
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay
Job Description
Pilot Company is a leading network of travel centers operating across 44 states in the United States and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, Pilot Company has grown into an industry powerhouse with over 30,000 team members and more than 750 retail and fueling locations. The company not only focuses on retail and fueling services but also excels in energy and logistics, operating one of the largest tanker fleets in North America. It provides critical fuel supply and logistics services in some of the nation’s busiest... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in retail or customer service preferred
- ability to communicate clearly and effectively
- capacity to manage and lead a small team
- proficiency with point of sale systems and basic computer skills
- flexibility to work various shifts including weekends and holidays
- physical ability to stand for extended periods and perform light cleaning tasks
- pass a background check
Job Qualifications
- Previous experience or working knowledge of retail operations
- incredible customer service skills and the ability to help maintain a customer focused culture
- must be proficient with a calculator, computer, and other equipment
- ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- must be able to work a flexible schedule of nights, days, weekends, and holidays
- background check is required
Job Duties
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items such as alcohol and tobacco
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines
- resolve team member conflict
- communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee
- Model behaviors that support the company’s common purpose
- ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Job Location
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