Overnight Hotel Valet Attendant (Shift Time: 11:00pm - 7:00am) - Renaissance Dallas Plano

Towne Park is a leading provider of premium parking and valet services, committed to delivering exceptional hospitality experiences across various locations. Renowned for their customer-centric approach and attention to detail, Towne Park operates in multiple markets, including airports, hospitals, corporate offices, and event venues. The company emphasizes a culture of safety, integrity, and professionalism, making it a trusted name in the parking and hospitality industry.

This position offers a unique opportunity to join Towne Park as a Guest Service Associate, a role central to the company’s mission of providing outstanding guest services. The employment includes both full-time and part-time shifts, specifically from 11:00 PM to 7:00 AM, accommodating various availability needs. The compensation package is competitive, comprising an hourly base pay of $14.25 plus tips ranging from $16 to $19 per hour, highlighting the value placed on customer service performance.

As a Guest Service Associate at Towne Park, the responsibilities extend beyond traditional valet duties to encompass a broad spectrum of guest service tasks. This role requires the individual to be attentive, friendly, and efficient in all interactions, ensuring guests feel welcomed and supported from the moment they arrive until their departure. The associate will be involved in parking and retrieving vehicles safely and promptly, greeting guests warmly using their last names, and assisting with luggage handling where applicable.

Additionally, the role demands coordination of various guest requests, including providing directions, arranging taxis, managing reservations, and delivering messages or amenities. The associate's duties also include handling parking rate explanations, collecting claim checks, and ensuring all ticketing information like key tags and damage surveys are accurately maintained. The expectation is for the Guest Service Associate to consistently uphold service excellence while adhering to Towne Park’s policies and safety standards.

Physical demands are notable in this position, requiring the ability to exert considerable physical effort occasionally and frequent standing or walking during long shifts, often outdoors. Candidates must also be able to operate manual transmission vehicles and perform skills such as parallel parking, emphasizing the importance of driving proficiency and attentiveness.

Working as a Guest Service Associate at Towne Park also offers employees access to a variety of benefits depending on job classification and tenure. Eligible associates may enroll in accident insurance, critical illness insurance, hospital indemnity coverage, telemedicine services, and a 401(k) retirement savings plan. While seasonal and temporary roles are excluded, regular employees gain access to meaningful health and financial benefits, reinforcing Towne Park’s commitment to employee well-being.

Overall, this role is ideal for individuals passionate about hospitality and customer service, who thrive in dynamic, fast-paced environments and enjoy interacting with diverse guests. With a supportive work culture, competitive pay, and comprehensive benefits, Towne Park’s Guest Service Associate position represents a rewarding career opportunity for the right candidate.