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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
tuition and professional certification reimbursement
Job Description
Delaware North Gaming is a prominent hospitality and gaming company that operates across numerous locations, offering exceptional entertainment experiences. One of their flagship properties, the Southland Casino Hotel in West Memphis, Arkansas, is home to more than 2200 slot machines, live blackjack, craps, and roulette tables, along with simulcast wagering and sportsbook options. The hotel itself boasts 300 luxurious rooms and suites, serving guests who seek both comfort and excitement. Southland Casino Hotel is strategically located just a short drive from downtown Memphis, Tennessee, making it an ideal destination for both travelers and locals looking for a premier entertainment venue.\n\nDelaware... Show More
Job Requirements
- Ability to stand and walk for extended periods
- ability to lift up to 50 lbs
- frequent bending, reaching, twisting and mobility throughout shift
- at least 2 years experience in hospitality with front desk experience
- computer literate in MS Office programs
- some experience with property management systems
- ability to work independently with minimal supervision
Job Qualifications
- At least 2 years experience in hospitality with front desk experience
- prior supervisory experience preferred
- previous night audit experience preferred
- computer literate in MS Office programs
- some experience with property management systems required
- ability to work independently with minimal supervision
Job Duties
- Act as manager on duty overnight, addressing guest concerns, employee issues, and operational challenges
- supervise front desk agents and overnight staff to ensure compliance with company policies and service standards
- provide guidance and support to associates handling complex or escalated situations
- communicate shift activity, incidents, and follow-ups to the Front Office Manager
- perform and oversee nightly audit functions, including reconciliation of charges, payments, and system postings
- balance all accounts and investigate discrepancies, reporting concerns as needed
- maintain full knowledge of front office systems, PMS, and standard operating procedures
- coordinate with Housekeeping, Facilities, Security, and other departments to ensure smooth operation
- log maintenance issues, guest incidents, and unusual occurrences
- ensure proper follow-up
- ensure adherence to all company policies, procedures, and regulatory requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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