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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
tuition and professional certification reimbursement
Job Description
Delaware North Gaming is a prominent leader in the hospitality and gaming industry, committed to delivering exceptional experiences for guests around the world. As a family-owned company with over 100 years of history, Delaware North prides itself on being a global legacy that offers diverse career opportunities across many sectors including sports arenas, national parks, casinos, hotels, and retail. With a strong emphasis on people and culture, Delaware North creates a supportive environment where employees can grow professionally and personally while contributing to delivering world-class service. The company is dedicated to fostering an inclusive workplace, embracing diversity and equal opportunity... Show More
Job Requirements
- At least 2 years experience in hospitality with front desk experience
- Prior supervisory experience preferred
- Previous night audit experience preferred
- Computer literate in MS Office programs
- Some experience with property management systems required
- Ability to work independently with minimal supervision
Job Qualifications
- At least 2 years experience in hospitality with front desk experience
- Prior supervisory experience preferred
- Previous night audit experience preferred
- Computer literate in MS Office programs
- Some experience with property management systems required
- Ability to work independently with minimal supervision
Job Duties
- Act as Manager on Duty overnight, addressing guest concerns, employee issues, and operational challenges
- Supervise Front Desk Agents and overnight staff to ensure compliance with company policies and service standards
- Provide guidance and support to associates handling complex or escalated situations
- Communicate shift activity, incidents, and follow-ups to the Front Office Manager
- Perform and oversee nightly audit functions, including reconciliation of charges, payments, and system postings
- Balance all accounts and investigate discrepancies, reporting concerns as needed
- Maintain full knowledge of front office systems, PMS, and standard operating procedures
- Coordinate with Housekeeping, Facilities, Security, and other departments to ensure smooth operation
- Log maintenance issues, guest incidents, and unusual occurrences
- ensure proper follow-up
- Ensure adherence to all company policies, procedures, and regulatory requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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