Overnight Hotel Supervisor, Southland Casino

Delaware North Gaming is a prominent leader in the hospitality and gaming industry, committed to delivering exceptional experiences for guests around the world. As a family-owned company with over 100 years of history, Delaware North prides itself on being a global legacy that offers diverse career opportunities across many sectors including sports arenas, national parks, casinos, hotels, and retail. With a strong emphasis on people and culture, Delaware North creates a supportive environment where employees can grow professionally and personally while contributing to delivering world-class service. The company is dedicated to fostering an inclusive workplace, embracing diversity and equal opportunity for all team members regardless of race, gender, age, or other legally protected status.

One of Delaware North's flagship properties is the Southland Casino Hotel located in West Memphis, Arkansas. Southland Casino Hotel features over 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and a sportsbook. The hotel boasts 300 luxurious rooms and suites that provide a premium lodging experience. Situated just a short drive from downtown Memphis, Tennessee, Southland Casino Hotel offers guests a vibrant destination for gaming and hospitality with a dedicated team focused on delivering excellent guest service. The company values its employees as an integral part of its success and emphasizes training, development, and employee well-being through comprehensive benefits and supportive management.

The overnight Hotel Supervisor role at Southland Casino Hotel represents an exciting opportunity for hospitality professionals seeking to advance their careers within a leading hospitality company. This full-time position plays a critical role in the hotel’s front desk operations by supervising overnight staff, managing the front desk during overnight hours, and serving as the manager on duty. Hotel Supervisors are responsible for ensuring smooth daily operations, maintaining compliance with company policies, and delivering exceptional guest service to create memorable experiences for all visitors. The role involves close coordination with various departments such as housekeeping, security, and facilities to address operational challenges and provide prompt resolution to any guest concerns.

With a competitive pay range from $19.00 to $22.00 per hour, the position offers financial stability along with a comprehensive benefits package designed to support the personal and professional well-being of every team member. Benefits include weekly pay, employee discounts, flexible work schedules, health, dental and vision insurance, 401(k) with company match, paid vacation and holidays, paid parental bonding leave, employee assistance programs, and tuition or certification reimbursement opportunities. The role requires a hospitality professional who is computer literate, able to work independently overnight shifts, and capable of leading a team to meet high service standards.

This position is ideal for individuals with at least two years of hospitality experience, including prior front desk and supervisory experience, and preferably some night audit experience. The ability to handle complex situations with professionalism, balance accounts accurately, and communicate effectively with management is essential. If you thrive in a dynamic environment, enjoy working with people from diverse backgrounds, and are committed to excellence in hospitality, this overnight Hotel Supervisor role at Delaware North’s Southland Casino Hotel is tailored for you. Take advantage of this rewarding career path with a reputable and growing hospitality leader and make your mark by contributing to one of the most exciting casino hotel operations in the region.