Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,200.00 - $68,200.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Life insurance
Employee assistance program
Job Description
Omni Louisville is a distinguished landmark hotel located in the heart of Louisville, Kentucky, embodying the city's rich history and vibrant culture. This expansive 612-room hotel stands prominently against the Louisville skyline, featuring iconic glassy ends that glisten during the day and illuminate the night. Omni Louisville transforms one of the city's most significant urban blocks into a unique mixed-use environment that welcomes hotel guests, residents, and local community members. It offers a host of amenities including a rooftop bar and pool designed for seamless indoor-outdoor enjoyment with panoramic views of downtown Louisville. The hotel's interior design thoughtfully integrates elements... Show More
Job Requirements
- Must be STAR certified
- must be Food Handler certified
- ability to handle stressful situations with poise and professionalism
- flexibility to respond to emergencies and changing guest or operational needs
Job Qualifications
- Minimum 2 years supervisory or management experience in a hotel
- at least 1 year of front office or guest service experience or completion of Omni LID program
- previous experience in cash handling
- strong leadership skills with the ability to develop and motivate a team
- excellent verbal and written communication skills in English
- ability to work in fast-paced environment and resolve issues quickly
- strong problem-solving, prioritization, and organizational skills
- ability to remain calm and professional under pressure or emergencies
- proficiency with hotel computer systems (OPERA preferred)
- ability to perform basic mathematical calculations
- physical ability to move, lift, carry, push, or pull objects up to 30 pounds
- ability to stand or walk for long periods and perform repetitive tasks
Job Duties
- Oversee overnight operations
- ensure all hotel departments meet Omni Standards during the overnight shift
- lead and perform night audit processes at the front desk
- complete and forward required paperwork timely
- conduct training sessions for overnight staff on hotel operations and standards
- handle and resolve guest complaints promptly
- ensure hotel computer systems are functioning and staff are trained
- enforce adherence to hotel and departmental policies including safety protocols
- maintain communication with department managers and provide staff performance feedback
- conduct weekly inventory and complete rate discrepancy reports
- manage block and assign arrivals for next day including VIPs and special requests
- prepare group information sheets and perform check-outs with balance reports
- ensure compliance with fire, security, and safety procedures
- collaborate with Loyalty Ambassador to track and service select guests
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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