Overnight Guest Services - Full Time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $18.75
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount

Job Description

Fairfield Inn Hooksett is a reputable hotel located in Hooksett, New Hampshire, known for providing comfortable accommodations and excellent guest services to travelers from all over. As part of the renowned Fairfield Inn brand, this establishment prides itself on creating a welcoming and convenient environment for its guests, catering to both business and leisure travelers. The hotel emphasizes a customer-centric approach and maintains high standards to ensure every guest's stay is enjoyable and memorable. With modern amenities, clean and spacious rooms, and a focus on hospitality, Fairfield Inn Hooksett stands out as a preferred destination for visitors seeking quality lodging in the area.

We are currently looking for a friendly and customer service-oriented Overnight Guest Services Agent to join our dynamic team at Fairfield Inn Hooksett. This is a full-time position based in Hooksett, NH. The role primarily involves managing guest registration, handling reservations, and offering guests comprehensive information about the hotel facilities and the surrounding local area. The ideal candidate for this position will have strong interpersonal skills and a genuine interest in delivering exceptional service to guests around the clock. This overnight role requires attentiveness, great communication skills, and the ability to manage multiple responsibilities simultaneously in a fast-paced hotel environment. Working as an Overnight Guest Services Agent offers a unique opportunity to contribute to the positive guest experience, support the hotel's operations during the quieter night hours, and become an essential part of the hospitality team at Fairfield Inn Hooksett. If you are passionate about customer service and enjoy working in the hospitality industry, this role promises job satisfaction along with ample chances for personal and professional growth.

Job Requirements

  • high school diploma or equivalent
  • previous experience in service-related roles
  • availability to work overnight shifts
  • ability to work independently
  • basic computer skills
  • strong interpersonal skills

Job Qualifications

  • previous customer service experience
  • strong communication skills
  • ability to handle multiple tasks effectively
  • knowledge of hotel reservation systems is a plus
  • friendly and professional demeanor
  • problem-solving skills

Job Duties

  • registering guests
  • making reservations
  • providing information about the hotel and local area
  • responding to guest requests and inquiries
  • managing check-ins and check-outs during overnight hours
  • maintaining accurate guest records
  • ensuring guest safety and security

Job Criteria

Experience

Mid Level (3-7 years)


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