Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our client is a reputable hotel known for delivering exceptional guest experiences and maintaining high standards in hospitality services. The property boasts a welcoming atmosphere and provides a variety of amenities tailored to meet the needs of business and leisure travelers alike. Committed to excellence, this establishment prides itself on a dedicated team that ensures every visitor feels valued and comfortable during their stay. They foster a culture of professionalism, teamwork, and guest-centric service that drives their success in a competitive hospitality market.
We are currently seeking a Front Office Manager who will be instrumental in ensuring the smooth operations of the front desk and enhancing guest satisfaction. This is a full-time role that involves overseeing all front office activities, including staffing, training, and daily management of front desk personnel such as agents, supervisors, bell staff, concierge, and PBX operators. The ideal candidate will have a thorough understanding of front office procedures and the MICROS system, with an ability to handle discrepancies and ensure accurate transaction records.
The Front Office Manager will be responsible for maintaining proper staffing levels, interviewing and hiring suitable candidates, and supervising their performance to uphold the company’s exemplary service standards. Key responsibilities also include fostering strong communication between departments like Housekeeping and Engineering to address guest requests and maintenance needs promptly. Additionally, the role requires one to interact cordially and professionally with guests, managing check-ins and check-outs efficiently while addressing inquiries and providing assistance. This position requires flexibility as it may involve working varied schedules, including nights, weekends, and holidays.
The position offers an exciting opportunity to lead a dedicated team to achieve operational excellence and create memorable guest experiences. The candidate should possess a calm demeanor when managing high-pressure situations or handling demanding guests. A self-starter attitude with a strong work ethic is essential, as well as a passion for contributing to the hospitality industry through excellent teamwork and guest interactions. The Front Office Manager plays a pivotal role in setting the tone for the overall guest experience at the hotel and ensuring smooth internal operations, making this a rewarding role for those passionate about hospitality management and team leadership.
We are currently seeking a Front Office Manager who will be instrumental in ensuring the smooth operations of the front desk and enhancing guest satisfaction. This is a full-time role that involves overseeing all front office activities, including staffing, training, and daily management of front desk personnel such as agents, supervisors, bell staff, concierge, and PBX operators. The ideal candidate will have a thorough understanding of front office procedures and the MICROS system, with an ability to handle discrepancies and ensure accurate transaction records.
The Front Office Manager will be responsible for maintaining proper staffing levels, interviewing and hiring suitable candidates, and supervising their performance to uphold the company’s exemplary service standards. Key responsibilities also include fostering strong communication between departments like Housekeeping and Engineering to address guest requests and maintenance needs promptly. Additionally, the role requires one to interact cordially and professionally with guests, managing check-ins and check-outs efficiently while addressing inquiries and providing assistance. This position requires flexibility as it may involve working varied schedules, including nights, weekends, and holidays.
The position offers an exciting opportunity to lead a dedicated team to achieve operational excellence and create memorable guest experiences. The candidate should possess a calm demeanor when managing high-pressure situations or handling demanding guests. A self-starter attitude with a strong work ethic is essential, as well as a passion for contributing to the hospitality industry through excellent teamwork and guest interactions. The Front Office Manager plays a pivotal role in setting the tone for the overall guest experience at the hotel and ensuring smooth internal operations, making this a rewarding role for those passionate about hospitality management and team leadership.
Job Requirements
- Ability to calmly work with high demand and or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights weekends and holidays
- Enjoy working as and being part of a team that provides great experiences for guests
Job Qualifications
- Experience in hotel front office management or related role
- Proficiency with front office software such as MICROS
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- High school diploma or equivalent
- Hospitality management education is a plus
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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