Overnight Front Office Agent

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $25.00

Benefits

free parking if available

Medical insurance

Dental Insurance

vision benefits from United Healthcare

Competitive pay rates

401k plan with up to 3 percent match after 1 year

paid time off including vacation, holidays, sick leave and more

Complimentary room nights up to 12 per year

restaurant discount 50 percent off food and beverage

Complimentary Meal during your shift

life insurance and AD and D coverage

Complimentary Short-Term Disability

long-term disability

Pre-tax commuter benefits

flexible schedules

tuition reimbursement up to 500 dollars per year after 1 year of service

clear career pathway including career advancement opportunities

Job Description

Rosewood Washington, D.C. is an elegant luxury hotel brilliantly positioned in the heart of Georgetown along the historic C&O Canal, providing guests with premium access to the vibrant cultural and historic epicenter of the nation’s capital. The hotel features 57 rooms, including 12 suites and 8 townhouses, combining traditional refinement with modern sophistication. Every element of the hotel, from plush furnishings to state-of-the-art technology, has been meticulously designed to create comfortable, residential-style living spaces that cater equally well to business travelers and leisure guests. The hotel is home to CUT D.C., the acclaimed culinary concept by Wolfgang Puck, which highlights... Show More

Job Requirements

High school diploma or equivalent education
Previous experience as a Front Desk Agent preferably in luxury hotel
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize, organize and follow-up
Ability to remain calm and resolve problems using good judgment
Ability to follow directions thoroughly
Ability to understand guest’s service needs
Ability to work cohesively with co-workers
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and hotel data
Flexible availability including days, evenings, weekends and holidays
Ability to input and access information in property management systems
Ability to remain calm and courteous with demanding guests
Ability to perform job functions under pressure
Ability to ensure security and confidentiality of guests and their information
Previous OPERA experience preferred
Mid-level to advanced computer skills
Fluent in English, fluency in additional languages preferred
Physical ability to transport 35 pounds and stand for long periods
Valid driver's license
Ability to drive manual and automatic vehicles

Job Qualifications

Previous experience as a Front Desk Agent, preferably in a luxury hotel
High school diploma or equivalent education
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize, organize and follow-up
Clear thinker capable of remaining calm and resolving problems with good judgment
Ability to follow directions thoroughly
Understand a guest’s service needs
Ability to work cohesively with co-workers as a team
Work with minimal supervision
Maintain confidentiality of guest information and hotel data
Flexible availability including days, evenings, weekends and holidays
Ability to input and access information in property management systems
Ability to remain calm and courteous with demanding guests
Ability to work under pressure to standards
Ensure security and confidentiality of guests and their information
Previous OPERA experience preferred
Mid-level to advanced computer skills
Fluent in English, additional languages preferred
Ability to exert physical effort in transporting up to 35 pounds
Reach, pull, push and remain standing for long periods
Satisfactory communication skills
Valid driver's license with ability to drive manual and automatic vehicles

Job Duties

Support, maintain and adhere to all safety, health and sanitary guidelines issued by Rosewood, CDC, OSHA, Federal and local DC Government
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level daily
Maintain knowledge of correct maintenance and use of equipment, using it only as intended
Anticipate guests' needs, respond promptly and acknowledge all guests
Maintain positive guest relations at all times
Resolve guest complaints ensuring guest satisfaction

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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