Overnight Front Office Agent

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $25.00

Benefits

free parking if available

medical benefits from United Healthcare

dental benefits from United Healthcare

vision benefits from United Healthcare

Competitive pay rates

401k plan with up to 3 percent match after one year

paid time off including vacation, holidays, sick leave

Complimentary room nights up to 12 per year

50 percent restaurant discount on food and beverage

Complimentary meal during shifts

Life insurance and AD and D

Complimentary Short-Term Disability

long-term disability

Pre-tax commuter benefits

flexible schedules

tuition reimbursement up to 500 dollars per year after one year of service

clear career pathway with advancement opportunities

Job Description

Rosewood Hotels is a globally recognized luxury hotel and resort company renowned for its elegant properties, exceptional service, and dedication to creating memorable guest experiences. Known for blending modern luxury with distinctive local cultures, Rosewood offers an unparalleled hospitality experience that focuses on personalized attention and exquisite comfort. With a portfolio of prestigious hotels and resorts worldwide, the company prides itself on fostering a warm, welcoming environment for guests while maintaining the highest standards in customer care, amenities, and accommodations. The company supports a dynamic, inclusive team culture and invests in employee growth and development, ensuring all staff members have... Show More

Job Requirements

high school diploma or equivalent education required
previous experience as a front desk agent, preferably in a luxury hotel
must be able to perform job functions with attention to detail, speed and accuracy
flexible availability including days, evenings, weekends and holidays
ability to input and access information in the property management system/computers
ability to remain calm and courteous with demanding and difficult guests
ability to ensure security and confidentiality of guests and their information
must be physically able to exert effort in transporting a minimum of 35 pounds and remain standing for long periods
valid driver's license with ability to drive manual and automatic vehicles
required to speak, read and write English

Job Qualifications

previous experience as a front desk agent, preferably in a luxury hotel
high school diploma or equivalent education required
must be able to perform job functions with attention to detail, speed and accuracy
prioritize, organize and follow-up
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
understand a guest's service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
flexible availability including days, evenings, weekends and holidays
ability to input and access information in the property management system/computers
ability to remain calm and courteous with demanding and difficult guests
ability to perform job functions to standards under pressure
ability to ensure security and confidentiality of guests and their information
ability to work with direct supervision
previous OPERA experience preferred
mid-level to advance computer skills
required to speak, read and write English with fluency in other languages preferred
must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas
reach up and down, pull and push, remain standing stationary for long periods of times throughout work periods
and satisfactorily communicate with guests and co-workers to their understanding
valid driver's license with the ability to drive manual and automatic vehicles

Job Duties

support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention
OSHA, Federal and local DC Government
maintain complete knowledge of and comply with all departmental policies, service procedures and standards
ensure that standards are maintained at a superior level on a daily basis
maintain complete knowledge of correct maintenance and use of equipment
use equipment only as intended
anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
resolve guest complaints, ensuring guest satisfaction
maintain complete knowledge at all times of all hotel features/services, hours of operation
all room types, numbers, layout, decor, appointments and location
all room rates, special packages and promotions
daily house count and expected arrivals/departures
room availability status for any given day
scheduled daily group activities/VIPs
promote positive guest relations to all individuals approaching the front desk
communicate VIP arrivals to designated personnel for escort and delivery of amenities
set up accurate accounts for each guest checking in according to their requirements
handle overbooked or "walked" guests
document all guest requests, complaints or problems
document and confirm reservations and cancellations
communicate pertinent guest information to designated departments/personnel
generate, print and distribute daily and weekly reports
resolve discrepancies on the room status report with housekeeping
solicit guest comments on their stay
assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
obtain assigned bank and ensure accuracy of contracted monies
keep bank secure at all times
adhere to all cashiering procedures: process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
all other duties as required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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