OVERNIGHT FRONT DESK (AUDITOR - FULL-TIME)

Hyatt Regency Columbus is a premier modern hotel located in the heart of downtown Columbus, Ohio. Situated within walking distance of Nationwide Arena and the bustling Arena District, the hotel offers a sophisticated hospitality experience characterized by 633 beautifully renovated guest rooms and spacious suites that combine comfort with contemporary style. With 70,000 square feet of flexible meeting and event space, Hyatt Regency Columbus is seamlessly connected to the Greater Columbus Convention Center, making it an ideal destination for both business and leisure travelers. The hotel is also just steps away from the vibrant Short North Arts District, known for its eclectic mix of galleries, shops, restaurants, and nightlife, providing guests with an immersive cultural experience during their stay.

Hyatt Regency Columbus prides itself on redefining the modern hotel experience through exceptional service, inviting spaces, and a commitment to guest satisfaction. The hotel is part of the globally recognized Hyatt brand, renowned for its dedication to quality, innovation, and care for its associates and guests alike.

The Overnight Front Office Host role at Hyatt Regency Columbus is a pivotal position responsible for ensuring an exceptional guest experience during the overnight hours. This role encompasses a variety of duties including the oversight of key night audit responsibilities such as verifying guest ledgers for accuracy, confirming collection of payments via cash, check, or credit card, and performing traditional front desk tasks like guest check-ins and check-outs. The position requires meticulous attention to detail to identify and resolve discrepancies in guest accounts, as well as a warm, professional demeanor to engage with guests effectively.

In addition to administrative responsibilities, the Overnight Front Office Host serves as a vital point of contact for guests seeking information, assistance, or recommendations. This includes upselling room upgrades where appropriate, answering guest inquiries, and coordinating with on-duty engineering and security teams to manage guest requests and maintain safety. The role demands a strong guest service orientation and an ability to thrive in a fast-paced environment that involves standing and walking for extended periods.

This position also provides a unique opportunity to positively influence the guest experience through casual conversation and genuine hospitality, embodying the core values of Hyatt such as empathy, integrity, respect, inclusion, experimentation, and wellbeing. The Overnight Front Office Host is expected to be adaptable, proactive, and committed to creating a welcoming atmosphere for every visitor. This role is ideal for candidates who are energized by customer interaction and eager to contribute to a team that prioritizes outstanding service and operational excellence.

Hyatt Regency Columbus offers an inclusive and supportive work environment where associates are valued and encouraged to grow their careers. Joining the hotel team means becoming part of a company recognized among the "100 Best Companies to Work For" by FORTUNE, with a culture that emphasizes personal wellbeing, professional development, and community connection. The Overnight Front Office Host will enjoy comprehensive benefits including medical, dental, and vision coverage, paid vacation, uniforms with on-site laundry service, and special discounts at Hyatt properties worldwide.

This is an excellent opportunity for individuals seeking a dynamic overnight position in hospitality with room for advancement and ongoing learning. Applicants must be prepared for a flexible schedule that includes overnights, weekends, and holidays to meet the demands of hotel operations and guest needs. If you have a passion for hospitality and a desire to provide memorable guest experiences, Hyatt Regency Columbus invites you to join their dedicated team as an Overnight Front Office Host.