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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
Tuition Reimbursement
Employee Discounts
team-building events
Job Description
Planet Fitness is a leading fitness center franchisor and operator in the United States, renowned for its commitment to creating a welcoming and inclusive environment for fitness enthusiasts of all levels. With over 2,000 clubs nationwide and counting, the company has grown rapidly while maintaining its mission to enhance people's lives through high-quality fitness experiences. The brand is synonymous with its Judgement Free Zone® philosophy, which ensures that every member, guest, and employee feels valued, respected, and supported in their fitness journey. Planet Fitness operates with a culture grounded in strong values and a supportive team atmosphere, fostering an engaging... Show More
Job Requirements
- High school diploma or equivalent preferred
- 6-12 months of customer service experience preferred
- must be 18 years or older
- ability to stand and move continually during shift
- ability to communicate effectively in person and on the phone
- ability to lift up to 75 pounds
- willingness to handle cleaning chemicals safely
- basic computer skills
- willingness to become CPR/AED certified
Job Qualifications
- 6-12 months of experience in a customer service environment is preferred
- must be 18 years of age or older
- willing to become CPR/AED certified with training provided
- basic computer proficiency
Job Duties
- Greet members and guests as they enter and exit the club
- assist members with questions or concerns during check-in
- promote the Judgement Free Zone® by connecting with members on the club floor and providing support
- resolve member concerns and escalate issues to a manager as needed
- answer phones and assist callers with inquiries
- perform membership functions such as sign-ups, billing updates, cancellations, and transfers
- conduct prospective member calls and tours by assessing membership needs
- execute retail transactions accurately and drive sales goals
- regularly clean and sanitize exercise equipment and Black Card spa amenities
- maintain cleanliness and stocking of restrooms
- perform comprehensive walkthroughs to identify and fix safety and cleanliness issues
- promptly address maintenance and facility concerns
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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