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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
LOTTE HOTEL SEATTLE is a prestigious and highly acclaimed luxury hotel located in the vibrant city of Seattle. Known for its exceptional guest service, elegant atmosphere, and commitment to hospitality excellence, LOTTE HOTEL SEATTLE has earned numerous accolades including being ranked the number one hotel on TripAdvisor and recognized in various esteemed awards such as the Michelin Key 2025 and the TripAdvisor Travelers' Choice Best of the Best Hotel Award. The hotel is dedicated to offering a memorable experience that embodies love, freedom, and life, striving to move the hearts of every guest who visits. With a range of luxurious... Show More
Job Requirements
- Must be available to work flexible shifts including weekends, holidays, mornings, evenings, overnight shifts, and overtime as needed
Job Qualifications
- Bachelor’s degree in a related field preferred
- Previous guest room management experience preferred
- Experience using Opera property management system preferred
- Strong computer skills, including proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to receive instructions and complete reports accurately
- Friendly, professional, and service oriented demeanor
- Ability to multitask and work effectively in a fast-paced environment
- Ability to work independently and collaboratively within a team setting
- Flexible and results oriented with the ability to perform well under pressure
Job Duties
- Balance and reconcile accounts from the day shift accurately and efficiently
- Complete overnight guest registrations and process guest check ins and check outs
- Respond promptly and professionally to guest requests and inquiries
- Maintain accurate records and prepare reports as required
- Ensure all guest interactions meet hotel service standards
- Assist with front desk operations and overnight hotel procedures
- Handle confidential guest and hotel information with discretion
- Communicate effectively with management and team members regarding overnight activities
- Maintain a clean, organized, and professional work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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