Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
LOTTE HOTEL SEATTLE is a prestigious and highly acclaimed luxury hotel located in the vibrant city of Seattle. Known for its exceptional guest service, elegant atmosphere, and commitment to hospitality excellence, LOTTE HOTEL SEATTLE has earned numerous accolades including being ranked the number one hotel on TripAdvisor and recognized in various esteemed awards such as the Michelin Key 2025 and the TripAdvisor Travelers' Choice Best of the Best Hotel Award. The hotel is dedicated to offering a memorable experience that embodies love, freedom, and life, striving to move the hearts of every guest who visits. With a range of luxurious accommodations, gourmet dining options, and outstanding amenities, LOTTE HOTEL SEATTLE stands out as a premier destination for travelers seeking the finest in service and comfort.
The Overnight Front Desk Agent role at LOTTE HOTEL SEATTLE is an integral position within the hotel’s operations, designed for hospitality professionals who are passionate, talented, and eager to contribute to a welcoming environment. Reporting directly to the Overnight Manager, this position is responsible for managing the front desk during overnight shifts, ensuring smooth check-in and check-out processes, balancing daily accounts, and delivering outstanding customer service in line with the hotel’s high standards. This role requires a professional with strong attention to detail and accuracy, capable of working efficiently in a fast-paced environment where guests’ satisfaction is the top priority.
As the front-facing representative during overnight hours, the agent must demonstrate excellent communication skills and handle guest requests promptly and courteously. Key responsibilities include reconciling accounts from the day shift, completing overnight guest registrations, maintaining accurate records, preparing reports, and assisting with front desk operations and overnight hotel procedures. The agent plays a critical role in maintaining a secure, organized, and professional atmosphere within the hotel, managing confidential information with discretion and fostering effective communication with management and team members. Flexibility to work varied shifts including weekends, holidays, and overtime is essential, reflecting the dynamic nature of the hospitality industry.
This position is perfect for candidates who have prior experience in guest room management or hotel operations and those who are familiar with industry software such as the Opera property management system. The hotel values candidates with a strong technological aptitude, including proficiency in Microsoft Office applications. The Overnight Front Desk Agent should also embody a service-oriented demeanor, be capable of multitasking, and thrive independently or collaboratively within a team. LOTTE HOTEL SEATTLE offers an inspiring workplace where employees are encouraged to grow professionally and take pride in being part of a highly recognized hotel team. This employment opportunity is well-suited for individuals looking to advance their careers while being part of an award-winning luxury hotel dedicated to excellence in hospitality.
The Overnight Front Desk Agent role at LOTTE HOTEL SEATTLE is an integral position within the hotel’s operations, designed for hospitality professionals who are passionate, talented, and eager to contribute to a welcoming environment. Reporting directly to the Overnight Manager, this position is responsible for managing the front desk during overnight shifts, ensuring smooth check-in and check-out processes, balancing daily accounts, and delivering outstanding customer service in line with the hotel’s high standards. This role requires a professional with strong attention to detail and accuracy, capable of working efficiently in a fast-paced environment where guests’ satisfaction is the top priority.
As the front-facing representative during overnight hours, the agent must demonstrate excellent communication skills and handle guest requests promptly and courteously. Key responsibilities include reconciling accounts from the day shift, completing overnight guest registrations, maintaining accurate records, preparing reports, and assisting with front desk operations and overnight hotel procedures. The agent plays a critical role in maintaining a secure, organized, and professional atmosphere within the hotel, managing confidential information with discretion and fostering effective communication with management and team members. Flexibility to work varied shifts including weekends, holidays, and overtime is essential, reflecting the dynamic nature of the hospitality industry.
This position is perfect for candidates who have prior experience in guest room management or hotel operations and those who are familiar with industry software such as the Opera property management system. The hotel values candidates with a strong technological aptitude, including proficiency in Microsoft Office applications. The Overnight Front Desk Agent should also embody a service-oriented demeanor, be capable of multitasking, and thrive independently or collaboratively within a team. LOTTE HOTEL SEATTLE offers an inspiring workplace where employees are encouraged to grow professionally and take pride in being part of a highly recognized hotel team. This employment opportunity is well-suited for individuals looking to advance their careers while being part of an award-winning luxury hotel dedicated to excellence in hospitality.
Job Requirements
- Must be available to work flexible shifts including weekends, holidays, mornings, evenings, overnight shifts, and overtime as needed
Job Qualifications
- Bachelor’s degree in a related field preferred
- Previous guest room management experience preferred
- Experience using Opera property management system preferred
- Strong computer skills, including proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to receive instructions and complete reports accurately
- Friendly, professional, and service oriented demeanor
- Ability to multitask and work effectively in a fast-paced environment
- Ability to work independently and collaboratively within a team setting
- Flexible and results oriented with the ability to perform well under pressure
Job Duties
- Balance and reconcile accounts from the day shift accurately and efficiently
- Complete overnight guest registrations and process guest check ins and check outs
- Respond promptly and professionally to guest requests and inquiries
- Maintain accurate records and prepare reports as required
- Ensure all guest interactions meet hotel service standards
- Assist with front desk operations and overnight hotel procedures
- Handle confidential guest and hotel information with discretion
- Communicate effectively with management and team members regarding overnight activities
- Maintain a clean, organized, and professional work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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