Overnight Front Desk Agent

The Phoenician, a Luxury Collection Resort in Scottsdale, Arizona, is an esteemed destination known for its blend of luxury, comfort, and exceptional guest service. Part of Marriott International's distinguished portfolio, The Luxury Collection boasts over 120 properties around the globe, offering sophisticated travelers authentic and memorable experiences deeply rooted in the culture and heritage of their locales. Established in 1906, this collection has a rich history that started with the legendary Italian CIGA brand and has since evolved to meet the ever-changing desires of luxury travelers. The Phoenician stands as a shining example within this collection, providing guests unparalleled hospitality in a stunning setting.

This resort offers an inviting work environment where diversity, cultural richness, and individual talents are embraced and celebrated. The Phoenician values professionalism and encourages associates to bring their best selves to work, uphold quality standards, safeguard company assets, and maintain confidentiality. The environment is supportive and inclusive, with Marriott International committed to equal opportunity employment, ensuring no discrimination based on disability, veteran status, or other protected categories. Employees here contribute to the legacy of timeless luxury while delivering personalized, anticipatory service that creates cherished memories for guests.

The Guest Experience Expert role at The Phoenician is an exciting opportunity for those passionate about hospitality and dedicated to enhancing guests' stays. Unlike traditional front desk roles, the position emphasizes creating a seamless, unique, and memorable experience rather than just handling check-in and check-out processes. Guest Experience Experts are empowered to take initiative and provide a wide range of services that guide guests throughout their visit. This involves processing operational needs, responding to guest inquiries and requests, completing reports, and sharing valuable recommendations about local attractions and experiences.

Professionals in this role are not confined to a desk; they move around the resort to address various needs, ensuring every guest interaction fosters a positive impression of the resort's service quality. The position requires individuals to be on their feet for extended periods and perform light physical tasks involving moving, lifting, or carrying items weighing up to ten pounds. The overnight shift is preferred, and prior front office experience is advantageous but not mandatory, making this role accessible to motivated individuals seeking to launch or grow their careers in the luxury hospitality sector.

The role is full-time and non-management, designed for candidates who thrive in a dynamic, guest-centric environment. The Phoenician offers a supportive community where associates can develop professionally and personally, backed by Marriott International's comprehensive resources and commitment to career development. Joining The Phoenician means belonging to a global team dedicated to excellence, storytelling through service, and delivering genuine, personalized hospitality that resonates with guests long after their stay.

This position is culturally rich and demands high integrity and consistent adherence to company policies and standards. Prospective candidates are encouraged to embrace Marriott’s values of belonging and growth, contributing to making The Phoenician not just a workplace but a place to belong and excel at one's craft.