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Overnight Concierge/Front Desk | Luxury High-Rise | Downtown Austin
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Night Shifts
Benefits
Medical
Dental
Vision Insurance
short-term disability
long-term disability
Employee assistance program
Identity Theft Protection
Pet insurance
Retirement Plan
Paid Time Off
401(k)
Job Description
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management, known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Based in Downtown Austin near Republic Square in the Market District/Seaholm District, WRMC focuses on fostering environments that blend comfort, elegance, and outstanding resident experiences. We take pride in our dedicated teams who are the heart of our success, consistently upholding professionalism, attention to detail, and a genuine commitment to service excellence.
As a company, WRMC believes that the living experience extends beyond the physical... Show More
As a company, WRMC believes that the living experience extends beyond the physical... Show More
Job Requirements
- High school diploma or equivalent required
- Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred
- Strong customer service and hospitality knowledge, ideally in a luxury environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask independently
- Comfort using technology such as email and concierge or property management systems
- Professional judgment, discretion, and a calm, solution-oriented mindset
- Flexibility to work varying schedules, including weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred
- Strong customer service and hospitality knowledge, ideally in a luxury environment
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask independently
- Comfort using technology such as email and concierge or property management systems
- Professional judgment, discretion, and a calm, solution-oriented mindset
Job Duties
- Provide warm, professional service to residents, guests, and vendors
- Manage building access and guest/vendor check-ins
- Assist residents with questions, requests, and coordination of authorized vendor access
- Maintain confidentiality and uphold resident privacy at all times
- Respond effectively to resident concerns and emergency situations, escalating when needed
- Log daily activity, packages, and deliveries accurately in BuildingLink
- Contribute ideas to enhance services and improve the resident experience
- Support resident relations through timely follow-up and issue resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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