Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
401(k) Plan
Paid parental leave
Employee assistance program
charitable giving program
Job Description
Greystar is a leading, fully integrated global real estate platform that specializes in property management, investment management, development, and construction services focused on institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates in over 265 markets worldwide, maintaining offices across North America, Europe, South America, and the Asia-Pacific region. Recognized as the largest operator of apartments in the United States, Greystar manages and operates over one million units/beds globally with nearly $79 billion in assets under management. This impressive footprint includes over $35 billion in development assets and more than $36.5 billion in regulatory assets under management. Established in 1993 by Bob Faith, the company is committed to delivering world-class service in the rental residential real estate business. For more information, visit www.greystar.com.
This position involves organizing, coordinating, and executing various resident services and programs while serving as an essential information resource for residents regarding local market amenities and resources. The role includes greeting prospects and residents in the leasing office, handling phone inquiries, managing guest suite schedules, overseeing move-in/move-out logistics, maintaining clubhouse amenities, and ensuring timely communication regarding deliveries and services. The role requires adaptability to physical demands such as standing, walking, bending, and occasional lifting up to 50 pounds with assistance. Candidates must be prepared for flexible work hours, including evenings, weekends, holidays, and on-call duties. The hourly pay for this position starts at $19.00 with opportunities for additional bonuses based on individual and company performance. Full-time employees benefit from a comprehensive package that includes medical, dental, vision, and life insurance, paid time off, 401(k) matching, paid parental leave, and other employee program offerings. Greystar values inclusivity and will consider applicants with arrest and conviction records, emphasizing integrity and transparency throughout the hiring process.
This position involves organizing, coordinating, and executing various resident services and programs while serving as an essential information resource for residents regarding local market amenities and resources. The role includes greeting prospects and residents in the leasing office, handling phone inquiries, managing guest suite schedules, overseeing move-in/move-out logistics, maintaining clubhouse amenities, and ensuring timely communication regarding deliveries and services. The role requires adaptability to physical demands such as standing, walking, bending, and occasional lifting up to 50 pounds with assistance. Candidates must be prepared for flexible work hours, including evenings, weekends, holidays, and on-call duties. The hourly pay for this position starts at $19.00 with opportunities for additional bonuses based on individual and company performance. Full-time employees benefit from a comprehensive package that includes medical, dental, vision, and life insurance, paid time off, 401(k) matching, paid parental leave, and other employee program offerings. Greystar values inclusivity and will consider applicants with arrest and conviction records, emphasizing integrity and transparency throughout the hiring process.
Job Requirements
- High school diploma or equivalent
- Prior customer service or resident services experience preferred
- Ability to stand, walk, and sit for extended periods
- Physical ability to lift, carry, or move up to 25 pounds independently and 50 pounds with assistance
- Flexibility to work evenings, weekends, holidays, and be on-call
- Must be able to work both indoors and outdoors in various weather conditions
- Reliable transportation for rare travel to other properties as needed
Job Qualifications
- High school diploma or equivalent
- Previous customer service or resident services experience preferred
- Strong interpersonal and communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Basic knowledge of property management software is a plus
- Ability to multitask and manage time effectively
- Physical ability to lift up to 50 pounds with assistance
Job Duties
- Greet prospects and residents as they enter the office/leasing area
- Ensure comforts of prospects and visitors while waiting
- Answer phone calls and route them to appropriate team members
- Assist with service request callbacks
- Maintain guest suite schedule and ensure cleanliness
- Manage and coordinate loading dock and elevator schedules for move-ins and move-outs
- Ensure clubhouse amenities are in tour condition prior to opening
- Manage all package deliveries and notify residents within 24 hours
- Maintain tracking logs for equipment rentals and services
- Assist in scheduling, planning, and organizing resident activities and programs
- Maintain detailed local area information for residents
- Sustain relationships with concierge vendors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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