Overnight Auditor

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $22.00

Benefits

competitive salary

3 Weeks Paid Time Off

PTO rollover and payout

Partial health insurance coverage

Partial dental insurance coverage

Partial vision insurance coverage

Life insurance

401K with employer matching

8 Paid holidays

Monthly MBTA pass

Job Description

Our establishment is a well-regarded hotel committed to delivering exceptional guest experiences through outstanding service and hospitality. Known for its welcoming atmosphere and high standards, our hotel caters to a diverse clientele, ensuring comfort, safety, and satisfaction at every guest touchpoint. We are dedicated to fostering a supportive work environment where employees can thrive and grow professionally while contributing to our mission of excellence in hospitality. The hotel industry requires attention to detail, a guest-focused attitude, and the ability to handle dynamic situations, especially during overnight hours when maintaining security and operational integrity is critical.

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Job Requirements

High school education or equivalent
relevant experience in hospitality or auditing roles
strong mathematical and computer skills
ability to work overnight shifts and remain alert
effective communication skills in English
knowledge of health and safety regulations
ability to handle confidential guest information
capacity to manage cash and perform accurate financial audits
preferred but not required additional language skills
preferred but not required RoomMaster training

Job Qualifications

High school education or equivalent
relevant training and experience in hospitality or auditing
excellent mathematical skills
strong computer proficiency including experience with credit card and auditing systems
ability to communicate clearly in English
knowledge of customer service standards and hospitality etiquette
ability to remain alert and attentive during overnight shifts
additional language skills preferred
RoomMaster training preferred but not required

Job Duties

Check-in and check-out guests keeping their information confidential
handle all reservation inquiries cancellations and amendments
ensure guest satisfaction and uphold the highest quality of guest service
ability to follow shift checklist and accurately record notes throughout your shift
run audit reports and journals from all credit card and computer systems
reconcile all credit card systems with reports from the night audit pertaining to inhouse guests folios
balance all revenue and settlement accounts nightly maintain files and reset the system for the next days operations
input revenue expenses and allowances to generate required daily reports and other reports outlined on the nightly audit checklist
review and verify all rate changes on in-house guests and correct discrepancies
reconcile all valet and daily charges with valet company and any other reporting required
accurately perform all cash handling and safety deposit box procedures
monitor lobby traffic and control the flow of non-guests entering the hotel when needed
review VIP reservations for incoming and in-house guests
prepare the lobby and breakfast for oncoming shift
must have a comprehensive knowledge of service standards guest relations and etiquette
must have a comprehensive knowledge of all applicable Federal state and local health and safety regulations
must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
must have excellent mathematical and computer skills
must remain awake and alert during entire shift
high school education and or relevant training and experience required
additional language ability preferred
roomMaster training preferred but not required

Job Location

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