Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,400.00 - $61,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
BHC is a prestigious hospitality company recognized for its commitment to delivering luxury experiences and top-tier service within the hotel industry. As a leader in the premium accommodation sector, BHC operates numerous high-end hotels known for exceptional guest services, refined amenities, and meticulous attention to detail. The company upholds a culture of excellence and professionalism, aiming to exceed guest expectations consistently through its dedicated staff and innovative operations. BHC places a strong emphasis on career development and values diversity and inclusion, ensuring a respectful and supportive workplace for all employees. This position offers a full-time employment opportunity with a competitive... Show More
Job Requirements
- Understanding of the luxury & quality environment
- College or vocational degree required
- Minimum three years' experience in the Front Office of a Four or Five Star and/or Four - Five Diamond hotel with 300+ rooms, with two years of progressive management experience
- Regularly required to stand, walk, talk, and hear
Job Qualifications
- College or vocational degree
- Minimum three years' experience in the Front Office of a Four or Five Star and/or Four - Five Diamond hotel with 300+ rooms
- Two years of progressive management experience
- Strong leadership skills
- Excellent communication and interpersonal abilities
- Ability to maintain composure in high-pressure situations
- Proficiency in front office management software
- Commitment to high standards of guest service
Job Duties
- Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained
- Assist in supervising Front Office, Reservations, and PBX colleagues
- interview, hire, and train new colleagues, and conduct performance reviews
- Provide a strong sense of arrival and welcome
- greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents
- Assist with luggage and storage concerns
- Anticipate and handle guest issues and concerns
- Escort VIP's to rooms whenever possible
- Manage the traffic flow, both human and vehicular
- help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby
- Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closet, keeping them all in peak shape
- Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance
- Approve breaks, leaving times, etc
- Approve town car usage
- Supervise room deliveries
- Assign duties for shifts
- assist in opening and closing of shifts
- Observe standard for the department in image, appearance, and grooming
- properly represent the company and the profession to outside organization
- Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel
- Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments
- Review and analyze daily balance summaries, current room status reports and incoming arrival reports
- Practice emergency procedures in compliance with hotel/company standards
- react and assist in hotel emergency situations as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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