Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,400.00 - $61,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Inclusive and supportive workplace environment
Job Description
BHC is a distinguished hotel management company renowned for its commitment to delivering luxury hospitality experiences across premier properties. With a focus on maintaining the highest standards of service and professionalism, BHC operates within the luxury hotel segment, managing properties that emphasize quality, guest satisfaction, and impeccable presentation. The company fosters an inclusive work environment, upholding equal employment opportunities and participating in E-Verify to ensure integrity in hiring practices.
The Assistant Front Office Manager position at BHC is a vital role within the hotel operations team aimed at supervising and leading all front office personnel while guaranteeing excellent and frie... Show More
The Assistant Front Office Manager position at BHC is a vital role within the hotel operations team aimed at supervising and leading all front office personnel while guaranteeing excellent and frie... Show More
Job Requirements
- Understanding of luxury and quality environment
- College or vocational degree required
- Minimum three years experience in Front Office of a Four or Five Star and/or Four to Five Diamond hotel with 300+ rooms
- Two years progressive management experience
- Ability to stand, walk, talk, and hear regularly
- Strong organizational and interpersonal skills
- Ability to work flexible hours including holidays and weekends
Job Qualifications
- College or vocational degree
- Minimum three years experience in Front Office of a Four or Five Star and/or Four to Five Diamond hotel with 300+ rooms
- Two years of progressive management experience
- Strong leadership and team supervision skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and coordinate with various departments
- Knowledge of standard hotel emergency procedures
Job Duties
- Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow and maximum guest service
- Assist in supervising Front Office, Reservations, and PBX colleagues
- interview, hire, and train new colleagues
- conduct performance reviews
- Provide a strong sense of arrival and welcome
- greet guests warmly and efficiently
- introduce guests personally to front desk agents
- Assist with luggage and storage concerns
- Anticipate and handle guest issues and concerns
- Escort VIPs to rooms whenever possible
- Manage human and vehicular traffic flow
- direct guest service manpower to ensure attentive coverage in key areas
- Ensure cleanliness and tidiness of lobby, motor entrance, front desk, bell stand, and bell closet
- Coach and counsel staff to correct inappropriate behavior or substandard performance
- Approve breaks, leaving times, town car usage
- supervise room deliveries
- Assign duties and assist in opening and closing of shifts
- Observe departmental standards for image, appearance, and grooming
- Ensure smooth operations in conjunction with arrivals, departures, and occupancy levels
- Coordinate with Director of Rooms, group coordinators, reservations, and housekeeping departments
- Review and analyze daily balance summaries, room status reports, and arrival reports
- Practice emergency procedures and assist in hotel emergency situations as needed
Job Location
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