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Overnight Agent Front Desk

Job Overview

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Employment Type

Full-time
Part-time
Temporary
Hourly
Internship
Consulting
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Compensation

Type:
Hourly
Rate:
Range $25.17 - $27.86
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Benefits

employee discount on accommodation
Health Insurance
401(k)

Job Description

InterContinental Hotels & Resorts is seeking a Front Desk Agent to deliver exceptional guest service, uphold hotel standards, and contribute to revenue maximization while ensuring guest satisfaction. This role will involve checking guests in and out, providing information on hotel services, handling guest requests and concerns, and up-selling rooms when possible. The position requires excellent communication skills, attention to detail, and the ability to work effectively within a team in accordance with hotel procedures. As a global luxury hotel brand, InterContinental Hotels & Resorts prides itself on offering enriching experiences to those seeking a deeper understanding of diverse cultures and... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in a hotel front desk or customer service role preferred
  • strong communication and customer service skills
  • ability to handle guest inquiries, requests, and complaints professionally
  • detail-oriented with the capacity to multitask and prioritize effectively
  • familiarity with hotel operations and reservation systems

Job Location

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