Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
403(b) Retirement Plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Training opportunities
Job Description
Old West End Community Health Center is a distinguished healthcare provider dedicated to serving the diverse medical needs of the Toledo community through comprehensive and compassionate care. Known for its unwavering commitment to improving patient outcomes, the Center offers a wide range of healthcare services tailored to meet individual needs. The organization fosters a welcoming environment where patients feel valued and supported throughout their healthcare journey.
The role of Medical Receptionist at Toledo Vision Outreach within the Old West End Community Health Center is integral to ensuring smooth and efficient operations of the facility. This is a full-time position during the school year, from August through May, with a work schedule of Monday through Friday, 7:30 a.m. to 4:00 p.m., but importantly, the position is paid all year round. The Medical Receptionist serves as the first and last point of contact for patients, visitors, and staff, making this role crucial in creating a positive impression of the organization.
The Medical Receptionist handles a variety of general office tasks including maintaining provider schedules, checking patients in and out, answering telephone calls, and managing filing systems. The individual in this position must be customer-focused and professional, exhibiting excellent communication skills and the ability to operate in a fast-paced environment that demands multitasking and prioritization. This role also requires interaction with individuals from diverse social, ethnic, and economic backgrounds, emphasizing the need for cultural sensitivity and interpersonal skills.
Beyond the essential responsibilities, the Medical Receptionist contributes to the efficient functioning of the health center by assisting patients with completing forms, accurately entering patient information into electronic health records, accepting and recording payments, and performing routine office machine operations. The position offers valuable opportunities for professional development, including participation in training programs and eligibility for the Emerging Leaders Program after one year of service.
The Old West End Community Health Center supports its employees with comprehensive benefits including medical, dental, vision, life, and disability insurance, along with a 403(b) retirement plan that offers up to an 8% employer match. Additional benefits include an employee assistance program, paid time off, annual performance reviews with potential salary increases, tuition reimbursement after two years of service, and various training opportunities. This supportive framework ensures that employees are well-equipped and motivated to deliver excellent care and services.
Overall, the Medical Receptionist position at Toledo Vision Outreach is an excellent opportunity for individuals interested in healthcare administration and patient services. It combines administrative duties with patient interaction, contributing to the overall mission of the Old West End Community Health Center to provide accessible, high-quality healthcare to the community. Candidates for this role should be organized, compassionate, and ready to contribute positively to a dynamic healthcare environment.
The role of Medical Receptionist at Toledo Vision Outreach within the Old West End Community Health Center is integral to ensuring smooth and efficient operations of the facility. This is a full-time position during the school year, from August through May, with a work schedule of Monday through Friday, 7:30 a.m. to 4:00 p.m., but importantly, the position is paid all year round. The Medical Receptionist serves as the first and last point of contact for patients, visitors, and staff, making this role crucial in creating a positive impression of the organization.
The Medical Receptionist handles a variety of general office tasks including maintaining provider schedules, checking patients in and out, answering telephone calls, and managing filing systems. The individual in this position must be customer-focused and professional, exhibiting excellent communication skills and the ability to operate in a fast-paced environment that demands multitasking and prioritization. This role also requires interaction with individuals from diverse social, ethnic, and economic backgrounds, emphasizing the need for cultural sensitivity and interpersonal skills.
Beyond the essential responsibilities, the Medical Receptionist contributes to the efficient functioning of the health center by assisting patients with completing forms, accurately entering patient information into electronic health records, accepting and recording payments, and performing routine office machine operations. The position offers valuable opportunities for professional development, including participation in training programs and eligibility for the Emerging Leaders Program after one year of service.
The Old West End Community Health Center supports its employees with comprehensive benefits including medical, dental, vision, life, and disability insurance, along with a 403(b) retirement plan that offers up to an 8% employer match. Additional benefits include an employee assistance program, paid time off, annual performance reviews with potential salary increases, tuition reimbursement after two years of service, and various training opportunities. This supportive framework ensures that employees are well-equipped and motivated to deliver excellent care and services.
Overall, the Medical Receptionist position at Toledo Vision Outreach is an excellent opportunity for individuals interested in healthcare administration and patient services. It combines administrative duties with patient interaction, contributing to the overall mission of the Old West End Community Health Center to provide accessible, high-quality healthcare to the community. Candidates for this role should be organized, compassionate, and ready to contribute positively to a dynamic healthcare environment.
Job Requirements
- High school diploma or GED certificate
- successful completion of in-house training
- ability to attend to multiple tasks at the same time
- ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
- effective oral and written communication skills
- ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds
Job Qualifications
- High school diploma or GED certificate
- successful completion of in-house training
- effective oral and written communication skills
- ability to attend to multiple tasks at the same time
- ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
- ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds
Job Duties
- Greets patients, visitors and employees
- receives calls and schedules appointments
- answers/screens telephone calls and forwards to appropriate personnel
- records phone messages and distributes appropriately
- accurately enters patient information into the computer
- assembles patient medical record
- screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response
- takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages
- assists management in reaching personnel from other departments when needed for consultation and referral
- determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas
- ensures the equipment is functional and there is an adequate supply of all necessary forms stocked
- assists patients with completing information forms, as needed
- accurately documents in patient medical/dental record as needed
- accepts patient payments and records payments accurately
- copies income verification and enters information into electronic health records
- retrieves lab reports/patient records from other health care providers
- accurately types and sends correspondence, memos, notices, and reports
- sorts, files, and retrieves correspondences, records, and documents upon request
- operates standard office machines and equipment
- sorts/collates mail and printed materials/notices for distribution
- cross-trains in other areas of office procedures
- makes confirmation calls to patients for appointments
- accurately codes all diagnoses in electronic health records based on completed encounter forms
- collects and accurately inputs patient payments into practice management system
- participates in the quality improvement program and serves on other committees as assigned
- travels when necessary to meet operational needs
- may supervise student employees in specified tasks
- performs miscellaneous job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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