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Outreach Medical Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $18.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
403(b) Retirement Plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Training opportunities

Job Description

Old West End Community Health Center is a distinguished healthcare provider dedicated to serving the diverse medical needs of the Toledo community through comprehensive and compassionate care. Known for its unwavering commitment to improving patient outcomes, the Center offers a wide range of healthcare services tailored to meet individual needs. The organization fosters a welcoming environment where patients feel valued and supported throughout their healthcare journey.

The role of Medical Receptionist at Toledo Vision Outreach within the Old West End Community Health Center is integral to ensuring smooth and efficient operations of the facility. This is a full-time positi... Show More

Job Requirements

  • High school diploma or GED certificate
  • successful completion of in-house training
  • ability to attend to multiple tasks at the same time
  • ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
  • effective oral and written communication skills
  • ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds

Job Qualifications

  • High school diploma or GED certificate
  • successful completion of in-house training
  • effective oral and written communication skills
  • ability to attend to multiple tasks at the same time
  • ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
  • ability to work with persons from a wide diversity of social, ethnic, and economic backgrounds

Job Duties

  • Greets patients, visitors and employees
  • receives calls and schedules appointments
  • answers/screens telephone calls and forwards to appropriate personnel
  • records phone messages and distributes appropriately
  • accurately enters patient information into the computer
  • assembles patient medical record
  • screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response
  • takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages
  • assists management in reaching personnel from other departments when needed for consultation and referral
  • determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas
  • ensures the equipment is functional and there is an adequate supply of all necessary forms stocked
  • assists patients with completing information forms, as needed
  • accurately documents in patient medical/dental record as needed
  • accepts patient payments and records payments accurately
  • copies income verification and enters information into electronic health records
  • retrieves lab reports/patient records from other health care providers
  • accurately types and sends correspondence, memos, notices, and reports
  • sorts, files, and retrieves correspondences, records, and documents upon request
  • operates standard office machines and equipment
  • sorts/collates mail and printed materials/notices for distribution
  • cross-trains in other areas of office procedures
  • makes confirmation calls to patients for appointments
  • accurately codes all diagnoses in electronic health records based on completed encounter forms
  • collects and accurately inputs patient payments into practice management system
  • participates in the quality improvement program and serves on other committees as assigned
  • travels when necessary to meet operational needs
  • may supervise student employees in specified tasks
  • performs miscellaneous job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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