Outlets Manager - Rocks Restaurant and Bar

Concord Hospitality Enterprises is a reputable company managing a portfolio of full-service hotels and hospitality venues known for delivering exceptional guest experiences. With a strong commitment to quality, integrity, community, profitability, and fun, Concord fosters an inclusive and engaging work environment where associates are valued and supported in their development. The company promotes an 'Associate First' philosophy, ensuring that employees feel appreciated and motivated to contribute their best to the team. Concord provides competitive wages, comprehensive benefits, and opportunities for career advancement, making it a sought-after employer in the hospitality industry. Not only does Concord emphasize operational excellence, but it also places great importance on community engagement and employee well-being, creating a workplace that balances professionalism with a fun and dynamic culture. Concord's full-service hotels offer a variety of dining and beverage outlets including concierge services, restaurants, and banquet bars, each designed to deliver superior service and culinary quality to guests. The company is an equal opportunity employer, maintaining a drug-free workplace and ensuring all applicants are aware of their federal rights under employment laws. Located within Concord's portfolio of hotels, the Outlets Manager position offers a salary range from $54,235.30 to $67,794.13 and is a full-time employment opportunity with a comprehensive benefits package including medical, dental, vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel room rates, training, development, and career growth prospects.

The Outlets Manager role is critical to Concord’s mission of providing guest satisfaction and operational success. This managerial position requires at least two years of supervisory or managerial experience in either full-service restaurants or full-service hotel environments. The ideal candidate will oversee the concierge, restaurant, and banquet bars, ensuring excellent food and beverage service, maintaining high standards of quality and presentation, and fostering a positive work environment for all staff. The role involves coordinating timely food production, working closely with chefs to uphold food quality, and managing the selection and pricing strategies for liquors and wines as well as supervising procurement processes. The Outlets Manager is responsible for training team members on service delivery, product knowledge, and ensuring customer needs are met with professionalism and friendliness. Leading ongoing training programs and daily service education sessions to continually enhance staff competencies is a fundamental part of this position. Moreover, the Outlets Manager must focus on cost control measures, budget adherence, and labor retention strategies aligned with the financial objectives of the food and beverage operations. They will also collaborate with the General Manager and Food and Beverage Director to strategize marketing plans, leverage new sales opportunities, maintain consistent high operational standards, and effectively utilize marketing funds. This role demands strong leadership skills to conduct employee performance discussions and evaluations and actively participate in continuous improvement initiatives for food products and kitchen performance. Working at Concord means joining a team where your hospitality talents are recognized and nurtured, with plenty of room for personal and professional growth within a supportive and fun atmosphere.