Outlet Server I

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $8.50

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

vacation

sick leave

Holiday pay

401(k) Plan

Job Description

Baltimore Marriott Inner Harbor at Camden Yards is a distinguished hotel located in the vibrant heart of downtown Baltimore. As part of the HEI Hotels and Resorts family, it offers a dynamic work environment where associates are highly valued and supported. The hotel provides convenient access to public transit and discounted on-site parking, making the commute easy for all team members. Beyond the location and amenities, the hotel prides itself on fostering a close-knit community of passionate, fun-loving professionals who work hard and support each other in delivering exceptional guest experiences. The culture here is rooted in diversity, inclusion, and mutual respect, reinforcing a supportive environment where everyone can thrive. HEI Hotels and Resorts, the parent company, champions competitive compensation, comprehensive benefits, and generous paid time off to its employees. Health and wellness programs, robust retirement plans, travel benefits, product and service discounts are all part of the extensive benefits package that associates enjoy. This role offers both full-time and flexible part-time opportunities, catering to a wide range of career needs and lifestyles. Baltimore Marriott is dedicated to fostering career growth and development, encouraging associates to grow within the company and reach their full potential. Military experience is highly valued, evidencing the company’s commitment to diverse backgrounds and strong work ethics.

The Guest Service Server role at Baltimore Marriott Inner Harbor is essential to creating memorable guest experiences through exceptional service delivery. This position is responsible for welcoming guests, taking orders accurately, and ensuring that every dining experience meets or exceeds the highest quality standards while adhering to corporate, franchise, and government policies. The Guest Service Server supports team efforts by helping colleagues and maintaining a professional, courteous demeanor. Responsibilities include managing orders via the Point of Sale system, delivering meals and beverages promptly and accurately, and abiding by all regulations related to food and beverage service including the responsible serving of alcoholic beverages. This position requires skills in communication, multitasking, and customer service, and involves physical duties such as carrying trays up to 30 pounds. With a focus on guest satisfaction and operational compliance, the Guest Service Server contributes directly to achieving financial goals and upholding the hotel’s reputation for excellence in hospitality. This opportunity is ideal for individuals who thrive in a fast-paced environment and look forward to being part of a collaborative team that values enthusiasm and professionalism equally. The compensation for this role is hourly at $8.50, with no eligibility for tips or bonuses. HEI Hotels and Resorts ensures equitable treatment and opportunity for all applicants and employees, welcoming diversity and promoting inclusivity in every aspect of employment. This dedication not only bolsters a positive workplace culture but also ensures guests receive outstanding service through a motivated and well-supported team.

Job Requirements

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation
Ability to operate beverage and toast equipment with or without reasonable accommodation
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Maintain a professional appearance and manner at all times
Ability to establish and maintain effective working relationships with associates, customers, and patrons
Ability to operate a keyboard and learn Point of Sale procedures

Job Qualifications

Maintain a professional appearance and manner at all times
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
Knowledge of the appropriate table settings, service ware and menu items
Ability to remember, recite and promote the variety of menu items
Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation
Ability to operate beverage and toast equipment with or without reasonable accommodation
Ability to establish and maintain effective working relationships with associates, customers, and patrons
Ability to operate a keyboard and learn Point of Sale procedures
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Job Duties

Check station before, during and after shift for proper set-up and cleanliness
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
Record the details of the order from the guests, repeating the order to the guest to check for accuracy
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
Replenish beverages as necessary and check with guests for overall satisfaction
Market and serve upon request any dessert items or specialty coffees
Operate the Point of Sale procedures to pre-check order and close out the check
Present the check to guest promptly
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned