Outlet Manager

Loews Arlington Hotel and Convention Center is a premier, state-of-the-art, full-service meetings and resort destination located in the heart of the vibrant sports and entertainment district between Dallas and Fort Worth, Texas. This luxury 888-room resort offers an exceptional experience to groups of all sizes and families seeking a world-class stay near iconic venues such as Globe Life Field, home of the 2023 World Series Texas Rangers, and AT&T Stadium, home of the Dallas Cowboys. The hotel features five diverse restaurants and lounges, two pools with an authentic sandy beach atmosphere complete with cabanas and a water slide, a fully equipped fitness center, and a full-service spa and salon. With 266,000 square feet of flexible meeting and event space, the hotel is designed to cater to both leisure and business travelers who demand excellence and comfort in every aspect of their visit.

The Food and Beverage Assistant Director position at Loews Arlington Hotel and Convention Center is a vital leadership role responsible for supporting the Director of Food and Beverage in overseeing operations within the hotel's various food and beverage outlets. This role requires an individual with excellent organizational, managerial, and communication skills to ensure that all dining facilities and services meet the high standards expected from a luxury resort. The Assistant Director is tasked with planning, organizing, directing, and coordinating all outlet activities to deliver a quality product that exceeds guest expectations while maintaining operational efficiency and profitability.

Key responsibilities include managing staffing levels to optimize performance, stepping in as the Director's representative during absences, and ensuring compliance with departmental and company policies and procedures. The role demands hands-on supervision of all aspects of service, including labor management, inventory control, and quality assurance. The Assistant Director actively interacts with guests to ensure their satisfaction and a memorable dining experience. This position is also responsible for operational budgeting, cost control measures, payroll review, and communication with the Executive Chef and culinary teams to manage reservations and special events effectively.

The ideal candidate will bring at least two years of management experience in hotel or quality standalone food service operations, with an Associate of Science degree or higher in Hospitality or Food Service Management. Certification as a Food Service Manager or equivalent as required by local regulations is also necessary. Flexibility to work weekends and holidays is required to support the hotel's dynamic demands. The Assistant Director fosters a positive work environment through interviewing, training, coaching, and evaluating staff performance to uphold Loews Hotels' standards and the ongoing Star Service Competency program.

This role involves frequent presence on the restaurant floor during peak service times, collaborative interaction with other hotel departments, and proactive evaluation of guest needs and industry trends to recommend enhancements to services and operations. In addition to strong leadership capabilities, the position requires a professional demeanor, genuine friendliness, and dedication to guest satisfaction, making every guest feel valued and respected. The Assistant Director of Food and Beverage plays a critical role in maintaining the hotel’s reputation as a top-tier destination offering exceptional hospitality and culinary excellence.