Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,700.00 - $72,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Uniform allowance
Job Description
The Iron Horse Hotel is a distinguished luxury resort located in a vibrant destination known for its exceptional hospitality and refined guest experiences. Renowned for its elegant ambiance and a commitment to superior service, the hotel features a variety of upscale dining options, including the Ash restaurant, a fine dining establishment celebrated for its curated wine program and full-service bar. With banquet event spaces that cater to a variety of gatherings and celebrations, the Iron Horse Hotel prides itself on maintaining a high standard of excellence across every aspect of its operations. The hotel seeks to uphold a warm, welcoming... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 years as AGM or GM in a four- or five-star environment
- experience managing high-volume upscale food and beverage operations
- knowledge of fine dining service, wine sales, and luxury guest experience
- computer proficiency with Microsoft Word and Excel
- TABC and Food Handler Certifications
- strong interpersonal and communication skills
- ability to multitask
- neat and well-groomed appearance
- adherence to uniform standards including slip-resistant enclosed-toe footwear
- ability to understand written and spoken English
- physical strength stamina and agility to perform essential duties
- ability to occasionally lift or move up to 25 pounds
- regular walking sitting and ascending/descending stairs
- adherence to safety and security policies
- ability to report accidents and unsafe conditions
- strong problem-solving skills
- ability to work independently and with a team
- commitment to maintaining a clean safe and environmentally responsible workspace
Job Qualifications
- High school diploma or equivalent required
- higher education preferred
- minimum 3 years of experience as an AGM or GM in a four- or five-star environment
- proven success in managing high-volume, upscale food and beverage operations
- strong knowledge of fine dining service, wine sales, and luxury guest experience
- computer proficiency (Microsoft Word, Excel)
- familiarity with Aloha a plus
- TABC and Food Handler Certifications required
- OSHA Hazard Communication training encouraged
- strong interpersonal and communication skills
- ability to multitask effectively
- neat, well-groomed appearance
- adhere to uniform standards, including slip-resistant, enclosed-toe footwear
- ability to understand written materials
- proficient in speaking, reading, and writing in English
- strong problem-solving skills and ability to work independently
- maintain a clean, safe, and environmentally responsible workspace
- ability to work effectively with team members and contribute to a collaborative work environment
Job Duties
- Deliver exceptional service to members and guests, ensuring a warm, professional, and personalized experience
- maintain the elevated image and standards of the Iron Horse Hotel
- implement and follow training materials, policies, and service manuals
- lead new hire onboarding, continuous staff training, and performance coaching
- manage administrative tasks, including team scheduling, payroll, and labor forecasting
- monitor and manage inventory, place orders, and ensure availability of supplies
- interview, hire, and manage associates in accordance with company policies, including disciplinary action when required
- drive revenue growth through service enhancements, upselling, and strategic initiatives
- oversee daily operations of the Ash restaurant and some oversight of the other outlets
- manage opening and closing procedures, including floor plans, lighting, temperature control, and financial closeouts
- maintain high standards for cleanliness, safety, and hygiene across all areas
- monitor and manage dining room ambiance, table settings, and guest readiness
- supervise and develop the service team to ensure excellence in hospitality and service delivery
- collaborate with the Director of F&B, Executive Chef, and other F&B leaders on menu development, waste reduction, and event planning
- support other Hotels outlets and departments as needed
- lead upselling strategies for wine, cocktails, and special menu offerings
- use reservation platforms effectively to optimize table turns and guest flow
- ensure guest feedback is handled promptly and professionally
- adjust offerings and operations seasonally to match guest needs and hotel activity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter