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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
friendly work environment
Paid holidays
Job Description
Our client is a reputable optical practice committed to delivering exceptional eye care services while maintaining a strong emphasis on patient experience and brand integrity. As a leading establishment in the optical industry, this practice is dedicated to combining professional expertise with a welcoming and customer-centric approach, ensuring every patient and guest feels valued and well cared for from the moment they step into the optical showroom or connect by phone or email. The practice prides itself on its brand reputation, emphasizing quality, professionalism, and patient satisfaction in all interactions. They offer a dynamic and supportive work environment aimed at... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer-facing role preferred
- ability to communicate clearly and courteously
- proficiency with computer systems and electronic health records
- capacity to handle multiple tasks in a fast-paced environment
- strong attention to detail
- ability to maintain confidentiality
- availability to work full-time hours
- work under supervision but able to complete tasks independently
Job Qualifications
- High school diploma or equivalent
- previous customer service or receptionist experience preferred
- excellent communication and interpersonal skills
- proficiency in using electronic health record systems and office management software
- ability to multitask and manage interruptions effectively
- attention to detail and organizational skills
- demonstrated ability to work independently and as part of a team
- commitment to maintaining patient confidentiality and professional ethics
Job Duties
- Greet patients in a friendly fashion in person or by phone conversation
- direct patients to sign in at the reception counter
- coordinate phone inquiries and direct accordingly
- gather patient information that is not currently in the electronic health record such as insurance cards
- communicate with patients to update them about pending orders and/or direct them to the optician
- receive the doctor handoff and gather information needed to relay to the optician
- file VSP patient daily insurance orders on Eye-finity
- record all patient jobs going to labs to ensure tracking
- coordinate outgoing shipments via courier services including FedEx and UPS
- breakdown charts daily and distribute forms to appropriate departments
- enter all medical service charges in patient ledgers with accurate dates and insurance ER coding
- accept all types of payments including cash, check, and credit cards
- be observant at all times to offer assistance as needed and prevent potential shoplifting
- perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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