Operations Support Manager

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Exact $55,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

AD&D insurance

Disability insurance

401(k) Plan

Paid holidays

sick leave

Personal Days

Vacation Time

Job Description

Allied UniversalÂ® Event Services is a leading provider in crowd management and event staffing, recognized for delivering top-tier security and operational excellence across a diverse range of venues including sports stadiums, concerts, festivals, and convention centers. With thousands of events supported annually, Allied UniversalÂ® ensures the safety and smooth functioning of high-energy environments where people gather to enjoy entertainment and special occasions. The company is renowned for its dynamic work culture, flexibility, and dedication to employee growth, making it an ideal employer for students, retirees, or anyone looking for part-time or full-time opportunities in event staff, security, and operational roles. Allied UniversalÂ® offers a collaborative and innovative team environment that encourages professional development and provides numerous benefits tied to the role and hours worked.

The role of Client Operations Support Manager at Allied Universal Event ServicesÂ® is a vital position responsible for coordinating day-to-day administrative operations at the account level, including invoicing, scheduling, client relations, compliance, event management, and employee hiring and selection. This role works closely with branch leadership, regional management, and functional departments to maintain systems that ensure contractual compliance and meet financial targets. The Client Operations Support Manager plays a key role in safeguarding personnel records related to licensing, payroll, and benefits and manages procurement for uniforms and equipment. Additionally, this manager monitors operational metrics to inform business decisions and supports employee onboarding and performance management. With a salary of $55,000 per year, this position demands strong organizational and leadership skills, strategic thinking, and proficient use of technology tools such as Microsoft Office and Google Workspace. This challenging and rewarding role offers the chance to influence the success of large-scale events by ensuring the event workforce is well-prepared, effectively managed, and aligned with company standards for quality and safety. Candidates joining Allied Universal Event ServicesÂ® as Client Operations Support Managers become part of a reputable company committed to providing excellent service, maintaining high employee morale, and fostering a culture of consistency and professionalism in event security operations.

Job Requirements

High school diploma or equivalent
Prior work experience as a team leader
Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
Prior work experience in a dynamic administrative environment
Excellent organizational skills that include the ability to multi-task and prioritize work
Strong consultative, analytical, and problem-solving skills
Ability to communicate effectively with leadership
Proven ability to influence and engage key stakeholders
Strong strategic thinking and organizational change skills
Ability to work effectively in ambiguous or evolving environments
Excellent interpersonal and collaborative skills
Ability to manage multiple tasks and recognize patterns in complex details
Strong oral and written communication skills
Skilled in maintaining order in emergency situations
able to guide and instruct staff
Proficient in computer systems and software, specifically Microsoft Office and/or Google Workspace
Skilled in coaching, mentoring, and motivating teams
Effective at active listening and issue resolution
able to quickly identify critical issues and synthesize relevant information
Competent in compiling, interpreting, and presenting data
Excellent report-writing and documentation skills
Results-oriented with a track record of setting and achieving goals
Team-oriented with negotiation and forecasting abilities
High attention to detail

Job Qualifications

High school diploma or equivalent
Prior work experience as a team leader
Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
Prior work experience in a dynamic administrative environment
Excellent organizational skills that include the ability to multi-task and prioritize work
Strong consultative, analytical, and problem-solving skills
Ability to communicate effectively with leadership
Proven ability to influence and engage key stakeholders
Strong strategic thinking and organizational change skills
Strong problem-solving and analytical abilities
Ability to work effectively in ambiguous or evolving environments
Excellent interpersonal and collaborative skills
Ability to manage multiple tasks and recognize patterns in complex details
Strong oral and written communication skills
Skilled in maintaining order in emergency situations
able to guide and instruct staff
Proficient in computer systems and software, specifically Microsoft Office and/or Google Workspace
Skilled in coaching, mentoring, and motivating teams
Effective at active listening and issue resolution
able to quickly identify critical issues and synthesize relevant information
Competent in compiling, interpreting, and presenting data
Excellent report-writing and documentation skills
Results-oriented with a track record of setting and achieving goals
Team-oriented with negotiation and forecasting abilities
High attention to detail

Job Duties

Maintain future work schedules by only assigning appropriately trained personnel
implement and improve detailed tracking staff and their completed training and certifications
develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
develop and implement quality assurance programs
provide expert advice regarding resolution of any shortcomings
In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
Submission of procurement orders
Make productivity and cost reduction recommendations to management
In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar
Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times
Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed
ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
Initiate termination procedures as needed for voluntary and involuntary separations
execute termination meetings as necessary and complete all follow up documentation according to company standards
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training
may utilize field training staff to assist in executing event/site training