Operations Supervisor

Courtyard by Marriott Raleigh Midtown is part of the globally recognized Marriott International portfolio, known for delivering exceptional hospitality experiences. Marriott International operates more than 7,000 properties worldwide, committed to creating positive, welcoming environments for both guests and employees. The Courtyard brand specifically caters to business travelers, with thoughtfully designed spaces and services that combine comfort and efficiency. This location in Raleigh, North Carolina, offers a dynamic workplace where diversity is valued and every team member can contribute to the hotel’s mission of exceptional guest service. Marriott International emphasizes equal opportunity employment and promotes a culture of inclusion, celebrating the diverse backgrounds, talents, and experiences of its associates. The company aims to foster an empowering environment where employees can thrive professionally and personally while delivering unmatched experiences to guests.

This full-time, non-management role at Courtyard by Marriott Raleigh Midtown is centered on guest services and operations within the Rooms department. The position involves handling front desk tasks crucial to guest satisfaction, including managing check-ins and check-outs, processing guest accounts, and providing seamless communication between departments such as Housekeeping and Bell Services. This role plays a fundamental part in ensuring operational standards are met and that guests receive prompt, courteous service from their arrival until departure.

Employees in this role are responsible for completing designated cashier reports and closing reports within the hotel's computer system, verifying guest identity, assigning rooms, activating room keys, and working with guests who arrive without prior reservations by offering available accommodations. They must consistently apply market-standard rates and document any exceptions carefully. Additionally, the position demands close coordination with different sales points like the gym and retail outlets to accurately post charges to guest accounts. The employee also assists management by participating in training, evaluation, coaching, motivation, and discipline procedures, serving as a role model for the guest service standards and maintaining open communication channels through the Fair Treatment and Open Door Policy.

The role requires vigilance in reporting incidents, injuries, and unsafe working conditions while adhering strictly to company policies and safety certifications. Proper professional appearance, confidentiality of proprietary information, and protection of the company’s assets are mandatory. This position necessitates physical stamina for prolonged standing and mobility, along with the ability to move light objects independently. Courtyard by Marriott values associates who communicate clearly and professionally, foster positive relationships, and maintain high-quality service standards to ensure guest satisfaction and loyalty.

Working at Courtyard by Marriott is an opportunity not only to be part of an esteemed international brand but also to grow within a supportive community dedicated to excellence. The company provides a platform for employees to excel and become their best selves while having fun and making meaningful contributions to the guest experience. Joining this team means stepping into a career with purpose, surrounded by a diverse, ambitious group committed to continuous improvement and outstanding hospitality.