Operations Supervisor

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

Courtyard by Marriott Raleigh Midtown is part of the globally recognized Marriott International portfolio, known for delivering exceptional hospitality experiences. Marriott International operates more than 7,000 properties worldwide, committed to creating positive, welcoming environments for both guests and employees. The Courtyard brand specifically caters to business travelers, with thoughtfully designed spaces and services that combine comfort and efficiency. This location in Raleigh, North Carolina, offers a dynamic workplace where diversity is valued and every team member can contribute to the hotel’s mission of exceptional guest service. Marriott International emphasizes equal opportunity employment and promotes a culture of inclusion, celebrating the... Show More

Job Requirements

High school diploma or equivalent
minimum 1 year of related work experience
ability to stand, sit, or walk for extended periods
ability to move and lift objects up to 25 pounds independently
clear and professional communication skills
willingness to work full time
adherence to company policies and confidentiality
no supervisory experience required

Job Qualifications

High school diploma or equivalent (GED)
at least 1 year of related work experience
experience as a supervisor is not required
strong communication skills
ability to work well in a team environment
commitment to providing excellent customer service
familiarity with hotel front desk operations is a plus
ability to handle multiple tasks efficiently
problem-solving skills
basic computer proficiency

Job Duties

Complete designated cashier and closing reports in the computer system
review employee shift logs and daily memo books, documenting pertinent information
contact appropriate departments such as Bell Services or Housekeeping to resolve guest calls, requests, or issues
process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating room keys
sell rooms to walk-in guests based on availability
ensure rates align with market standards and document all exceptions
post charges from various outlets including gym and retail to the guest room account
assist management in training, evaluation, coaching, motivation, discipline, and serve as an example and first point of contact for the Fair Treatment and Open Door policy
report accidents, injuries, and unsafe working conditions
conduct safety training and obtain certifications
adhere to company policies and procedures, maintain a professional appearance, protect confidential information and company assets
greet and recognize all guests according to company standards, anticipate and fulfill service needs, thank guests genuinely, assist persons with disabilities
communicate clearly and professionally with others
answer telephones using proper protocol
cultivate and maintain positive working relationships
ensure compliance with quality expectations and standards
stand, sit, or walk for prolonged periods during shifts
move, lift, transport, push, drag, and position objects up to 25 pounds independently
perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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