Operations Supervisor

Courtyard by Marriott Raleigh Midtown, a distinguished hotel located at 1041 Wake Towne Dr, Raleigh, North Carolina, is part of the globally recognized Marriott International portfolio. Marriott International is renowned for its commitment to providing exceptional guest experiences and fostering a diverse, inclusive work environment where associates from all backgrounds feel valued and empowered. The Courtyard brand specifically targets business travelers by offering thoughtful amenities and a welcoming atmosphere that caters to their professional and personal needs. At Courtyard, employees are part of a passionate team dedicated to continuous improvement, delivering outstanding service, and creating memorable experiences for guests.

This role is a full-time, non-management position located on-site at the Raleigh Midtown property. It primarily involves the responsibilities of a front desk cashier and guest service representative within the Rooms & Guest Services Operations category. The position is vital to the seamless operation of the front desk, ensuring an efficient and welcoming check-in and check-out process for guests. This role demands attentiveness, professionalism, and the ability to manage multiple tasks effectively while representing the Courtyard by Marriott brand and its values.

The essence of this position revolves around managing guest interactions at the front desk, including confirming reservations, verifying guest identity, processing payments, assigning rooms, and issuing room keys. A key component involves handling reservations for guests without prior bookings, requiring a proactive and solution-oriented approach to maximize occupancy and revenue. Maintaining accurate and thorough documentation through shift reports, daily memos, and logbooks is essential to support smooth communication across departments such as housekeeping and bell services. This role also includes the responsibility of scanning and charging guest accounts for transactions occurring at various hotel outlets.

Beyond transactional duties, this role supports management in crucial areas such as training, evaluating, counseling, and motivating team members, helping to uphold the company's Guarantee of Fair Treatment and Open Door Policy. This ensures a fair, respectful, and supportive workplace. Safety awareness is paramount, with responsibilities to report accidents, injuries, and unsafe conditions, alongside completing relevant safety training. The role requires adherence to strict company policies and presentation standards, maintaining confidentiality and protecting company assets.

Exceptional guest service is at the heart of this role. Employees are expected to greet guests warmly according to company standards, anticipate and address individual service needs including assistance for those with disabilities, and communicate clearly and professionally both in person and over the phone. The position entails maintaining positive relationships with colleagues to foster a cooperative work environment, while consistently meeting quality standards and hotel expectations.

Physical demands include the ability to stand, sit, or walk for extended periods during work shifts and to lift or move objects up to 25 pounds. Flexibility to perform additional reasonable duties as assigned by supervisors is also expected. This role suits individuals seeking to build or enhance their hospitality career in a dynamic, supportive environment, with opportunities to grow within the Marriott International family.