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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Courtyard by Marriott Raleigh Midtown, a distinguished hotel located at 1041 Wake Towne Dr, Raleigh, North Carolina, is part of the globally recognized Marriott International portfolio. Marriott International is renowned for its commitment to providing exceptional guest experiences and fostering a diverse, inclusive work environment where associates from all backgrounds feel valued and empowered. The Courtyard brand specifically targets business travelers by offering thoughtful amenities and a welcoming atmosphere that caters to their professional and personal needs. At Courtyard, employees are part of a passionate team dedicated to continuous improvement, delivering outstanding service, and creating memorable experiences for guests.
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Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year related work experience
- At least 1 year supervisory experience
- Ability to complete cashier and closing reports
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects weighing up to 25 pounds
- Ability to follow company policies and procedures
- Capability to maintain confidentiality
- Availability for full-time schedule
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Strong communication skills
- Ability to work in a fast-paced environment
- Customer service orientation
- Basic computer proficiency
- Ability to handle multiple tasks effectively
- Professional demeanor
Job Duties
- Complete designated cashier and closing reports in the computer system
- Review shift logs/daily memo books and document pertinent information in logbooks
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and issuing room key
- Sell a room/accommodation to guests without reservations based on availability
- Ensure rates match market codes and document exceptions
- Scan and charge outlet checks to guest rooms
- Assist management in training, evaluating, counseling, disciplining, and motivating employees
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy
- Report accidents, injuries, and unsafe work conditions to management
- Complete safety training and certifications
- Follow company policies and procedures
- Maintain uniform and personal appearance
- Maintain confidentiality and protect company assets
- Welcome and acknowledge all guests
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Speak professionally and clearly
- Answer telephones with appropriate etiquette
- Develop and maintain positive working relationships
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for extended periods
- Lift and move objects up to 25 pounds
- Perform other reasonable duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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