Operations Supervisor

Stonebridge is a well-established hospitality company known for operating a diverse portfolio of hotels across the United States. With a commitment to delivering high-quality guest experiences and maintaining exceptional standards, Stonebridge continually invests in its team members and business operations to ensure consistent growth and success. The company prides itself on a culture of inclusivity, professionalism, and teamwork, providing career opportunities that encourage growth, development, and long-term satisfaction. Stonebridge values its employees and strives to create a supportive work environment where individuals are empowered to contribute their skills and excel within their roles.\n\nThis full-time Operations Manager role is located in Aurora, Colorado, and functions as a critical part of the hotel's leadership team. Reporting directly to the General Manager, the Operations Manager is responsible for overseeing the day-to-day operations of the hotel's front office and housekeeping departments. This includes managing guest reception, reservations, and housekeeping services while ensuring exceptional service standards and guest satisfaction. The position is hourly and non-exempt with a pay rate of $23.00 per hour.\n\nThe Operations Manager functions as a vital link between various hotel departments, fostering effective communication and cooperation to maintain smooth operations. Key responsibilities include ensuring efficient guest check-ins and check-outs, handling guest inquiries and complaints with professionalism and urgency, and managing room availability to maximize occupancy while controlling overbooking risks. Additionally, the role requires overseeing housekeeping operations, especially in the absence of the Housekeeping Manager, ensuring cleanliness and maintenance of guest rooms and public areas that align with company standards.\n\nThe position encompasses a combination of supervisory, administrative, and operational duties, such as conducting staff performance appraisals, providing ongoing training, ensuring staffing levels meet service quality requirements, and overseeing accurate financial reporting and credit control procedures. The Operations Manager also plays an essential role in maintaining guest security, managing luggage services, and commanding hotel access controls. This is a dynamic role requiring strong multitasking, organizational, and leadership skills, as well as the ability to handle stressful situations calmly and effectively.\n\nWith a flexible work schedule inclusive of evenings, weekends, and holidays, the role demands physical stamina for standing and walking for extended periods and the capability to manage outdoor environments when necessary. Stonebridge offers a comprehensive benefits package, including medical, dental, vision coverage, paid time off, 401(k) matching, wellness programs, life and disability insurance, savings accounts, tuition aid, and travel and lodging perks, reflecting the company's commitment to employee well-being and development. The Operations Manager position at Stonebridge presents an excellent opportunity for hospitality professionals seeking a challenging yet rewarding career path in a supportive and growth-oriented environment.