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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a well-established hospitality company known for operating a diverse portfolio of hotels across the United States. With a commitment to delivering high-quality guest experiences and maintaining exceptional standards, Stonebridge continually invests in its team members and business operations to ensure consistent growth and success. The company prides itself on a culture of inclusivity, professionalism, and teamwork, providing career opportunities that encourage growth, development, and long-term satisfaction. Stonebridge values its employees and strives to create a supportive work environment where individuals are empowered to contribute their skills and excel within their roles.\n\nThis full-time Operations Manager role is located in... Show More
Job Requirements
- Two years of front desk experience in the hospitality industry
- Associates degree in hospitality management or a related field preferred
- Strong multitasking skills
- Exceptional organizational and time-management skills
- Proficiency in Microsoft Office Suite and hotel property management systems
- Excellent communication skills
- Ability to handle stressful situations calmly
Job Qualifications
- Two years of front desk experience in the hospitality industry with a proven ability to manage high guest traffic and maintain service standards
- Associates degree in hospitality management or a related field preferred
- Strong multitasking skills with the ability to work in a fast-paced environment
- Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately
- Proficiency in Microsoft Office Suite including Word, Excel, and Outlook and hotel property management systems
- Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management
- Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills
Job Duties
- Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards
- Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty
- Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance
- Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized
- Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience
- Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval
- Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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