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Operations Supervisor

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $23.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical
Dental
Vision
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks

Job Description

Stonebridge is a well-established hospitality company known for operating a diverse portfolio of hotels across the United States. With a commitment to delivering high-quality guest experiences and maintaining exceptional standards, Stonebridge continually invests in its team members and business operations to ensure consistent growth and success. The company prides itself on a culture of inclusivity, professionalism, and teamwork, providing career opportunities that encourage growth, development, and long-term satisfaction. Stonebridge values its employees and strives to create a supportive work environment where individuals are empowered to contribute their skills and excel within their roles.\n\nThis full-time Operations Manager role is located in... Show More

Job Requirements

  • Two years of front desk experience in the hospitality industry
  • Associates degree in hospitality management or a related field preferred
  • Strong multitasking skills
  • Exceptional organizational and time-management skills
  • Proficiency in Microsoft Office Suite and hotel property management systems
  • Excellent communication skills
  • Ability to handle stressful situations calmly

Job Qualifications

  • Two years of front desk experience in the hospitality industry with a proven ability to manage high guest traffic and maintain service standards
  • Associates degree in hospitality management or a related field preferred
  • Strong multitasking skills with the ability to work in a fast-paced environment
  • Exceptional organizational and time-management skills, ensuring tasks are completed efficiently and accurately
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook and hotel property management systems
  • Excellent communication skills, both written and verbal, with the ability to engage guests, team members, and management
  • Ability to handle stressful situations with a calm demeanor, demonstrating problem-solving skills

Job Duties

  • Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards
  • Be readily available to handle guest complaints or issues, resolving them swiftly and professionally to ensure guest satisfaction and loyalty
  • Oversee the cleanliness and maintenance of guest rooms and public areas, ensuring they meet company standards for quality and appearance
  • Maximize room occupancy while adhering to established overbooking policies, working closely with the reservations team to ensure availability is optimized
  • Ensure effective communication and cooperation between front office, housekeeping, and other departments to maintain seamless operations and enhance guest experience
  • Ensure all charges are correctly posted to guest accounts and that credit control procedures are strictly followed, with no bills exceeding limits without prior approval
  • Oversee the daily balancing of hotel accounts, ensuring accuracy in financial reporting and compliance with internal controls

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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