Operations Supervisor

HHM Hotels is a distinguished hospitality company known for its commitment to excellence and delivering exceptional guest experiences. As a prominent player in the hotel industry, HHM Hotels operates a portfolio of hotels that emphasize quality service, customer satisfaction, and employee development. The company culture is rooted in values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, driving a supportive and dynamic work environment where employees are empowered to grow and succeed. HHM Hotels values innovation, professionalism, and a guest-centric approach, making it an employer of choice in the hospitality sector.\n\nThe role of the Front Office Manager at HHM Hotels is pivotal in ensuring the seamless operation of the hotel’s front office and delivering superior service to guests. This position typically reports to the Assistant General Manager or General Manager and is responsible for overseeing the front office team, managing daily operations, and maintaining high standards of hospitality in line with the company’s brand. The Front Office Manager acts as the senior leader in the absence of the Assistant General Manager or General Manager and is entrusted with the smooth functioning of the hotel during off-peak times.\n\nThis role includes interviewing, selecting, training, scheduling, coaching, and supporting front office associates to ensure their performance aligns with the hotel’s standard operating procedures and core values. The Front Office Manager also manages operational issues proactively by coordinating with other departmental managers to ensure the hotel functions optimally at all times. Handling customer complaints with professionalism and foresight, this role anticipates and addresses potential challenges to uphold the guest experience consistently.\n\nKey responsibilities further include monitoring and maintaining front office systems and equipment to ensure operational efficiency, supervising night audit functions, and stepping in for the night auditor when necessary. The Front Office Manager is also responsible for emergency procedures and safety, taking full accountability during crisis situations to ensure the wellbeing of guests and staff. Demonstrating flexibility and leadership, the person in this role may be required to fill in across different hotel departments, whether in hourly or managerial roles, to support staffing needs. The position comes with a promising growth path that progresses from Front Office Manager to Assistant General Manager and eventually to General Manager within the HHM Hotels leadership structure.\n\nThis is a vibrant and challenging role that requires excellent leadership skills, a thorough understanding of front office operations, and the ability to manage diverse teams under varying conditions. The Front Office Manager is critical to cultivating an environment where strong hospitality standards, efficiency, and guest satisfaction thrive. With HHM Hotels’ focus on employee development, the successful candidate will benefit from numerous professional growth opportunities and comprehensive health, wellness, and financial benefits. This role typically involves varied working hours, including weekends and holidays, consistent with the demands of the hospitality industry.