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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision health insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Bonuses and Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to excellence and delivering exceptional guest experiences. As a prominent player in the hotel industry, HHM Hotels operates a portfolio of hotels that emphasize quality service, customer satisfaction, and employee development. The company culture is rooted in values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, driving a supportive and dynamic work environment where employees are empowered to grow and succeed. HHM Hotels values innovation, professionalism, and a guest-centric approach, making it an employer of choice in the hospitality sector.\n\nThe role... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Knowledge of front office operations
- Intermediate knowledge of overall hotel operations
- Ability to manage and lead teams
- Strong customer service and problem-solving skills
- Flexibility to work varying schedules including holidays and weekends
- Physical ability to stand, walk, lift up to 25 pounds and perform various physical activities
Job Qualifications
- Associate or Bachelor’s degree preferred
- Thorough knowledge of front office operations
- Intermediate knowledge of overall hotel operations
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers
- Coordinate with department managers when necessary to ensure optimal functioning of the hotel
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Supervise night audit functions, and perform audit in absence of the night auditor
- Be aware of emergency procedures and take full responsibility in emergency situations
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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