Operations Supervisor

HHM Hotels is a reputable hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high operational standards across its diverse portfolio of hotels. As a leader in the hotel management industry, HHM Hotels focuses on fostering an environment where both guests and employees thrive through dedication to quality service, innovation, and employee growth. The company prides itself on cultivating a culture that values people, emphasizing the importance of hearts that serve, excellence, agility, and ownership in daily operations.

The Operations Supervisor role at HHM Hotels is a pivotal position responsible for overseeing hotel operations in the absence of the Assistant General Manager or General Manager and during off-peak times. This role is ideal for individuals who aspire to leadership within the hospitality sector and offers a clear growth path from Front Office Manager to Assistant General Manager, and ultimately to General Manager. The Operations Supervisor ensures seamless hotel functionality by managing front office operations, coordinating with other department managers, resolving guest issues promptly, and maintaining a safe, secure work environment. They lead the training, coaching, and scheduling of associates, upholding the company’s core values and brand standards to deliver outstanding customer service.

This full-time position requires a keen eye for organizational detail and the ability to manage diverse operational tasks. The supervisor will be instrumental in monitoring systems, overseeing night audit functions, and acting as a flexible team member who can manage various departments as needed. Known for its employee-centric benefits, HHM Hotels supports its workforce with health insurance, paid time off, and professional development opportunities, making this an attractive opportunity for hospitality professionals seeking career advancement in a supportive and dynamic work environment. The role demands physical stamina and a commitment to safety, aligning with OSHA standards and company protocols during emergency situations.

Working at HHM Hotels means embracing the company’s core beliefs—People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It—which guide daily interactions and long-term operational success. Candidates joining as Operations Supervisors will play an essential role in sustaining HHM's reputation for hospitality excellence while developing their leadership skills within a collaborative and nurturing setting.