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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Life insurance
Travel Discounts
Commuter Benefits
Bonuses
employee wellness program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high operational standards across its diverse portfolio of hotels. As a leader in the hotel management industry, HHM Hotels focuses on fostering an environment where both guests and employees thrive through dedication to quality service, innovation, and employee growth. The company prides itself on cultivating a culture that values people, emphasizing the importance of hearts that serve, excellence, agility, and ownership in daily operations.
The Operations Supervisor role at HHM Hotels is a pivotal position responsible for overseeing hotel operations i... Show More
The Operations Supervisor role at HHM Hotels is a pivotal position responsible for overseeing hotel operations i... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Thorough knowledge of front office operations
- Intermediate knowledge of overall hotel operations
Job Qualifications
- Associate or bachelor’s degree preferred
- Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers
- Coordinate with department managers when necessary to ensure optimal functioning of the hotel
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Supervise night audit functions and perform audit in absence of the night auditor
- Be aware of emergency procedures and take full responsibility in emergency situations
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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