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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Work-life balance
Job Description
Marriott International is a globally renowned hospitality company known for its dedication to exceptional guest experiences, innovative services, and a diverse portfolio of hotel brands. Among its distinguished brands is JW Marriott, which represents the luxury segment of Marriott International and boasts more than 100 exquisite hotels in prominent cities and coveted resort locations worldwide. The Philadelphia Airport Marriott, one of Marriott's notable establishments located at 1 Arrivals Rd, Philadelphia, Pennsylvania, is a full-service hotel that caters to the needs of travelers and guests, offering upscale accommodations and amenities to ensure a comfortable and memorable stay.
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Job Requirements
- High school diploma or GED
- Minimum 1 year of related work experience
- Ability to stand, walk, and move for extended periods
- Ability to lift or move objects up to 25 pounds
- Proficiency in English
- Commitment to comply with company policies
- Ability to work full time
- Availability to work onsite at Philadelphia Airport Marriott
Job Qualifications
- High school diploma or GED
- At least 1 year of related work experience
- Experience as a supervisor is desirable but not required
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Detail-oriented with strong organizational skills
- Proficiency with computer systems and reservation software
- Customer service aptitude
- Ability to work in a fast-paced, guest-focused environment
Job Duties
- Complete assigned cashier and closing reports in the computer system
- Review employee shift logs and daily memo books and document pertinent information
- Contact appropriate person or department to resolve guest calls, requests or issues
- Process all guest check-in registrations by confirming reservations and verifying guest identity
- Assign rooms, issue, and activate room keys
- Sell rooms or accommodations to guests without reservations based on availability
- Ensure rates conform to market standards and document exceptions
- Ensure accounts from various points of sale are scanned and charged to guest room accounts
- Assist management in training, evaluating, advising, disciplining, motivating and coaching employees
- Act as the point of contact for the 'Fair Treatment Guarantee and Open Door Policy' process
- Report accidents, injuries and unsafe working conditions
- Conduct safety training and obtain certifications
- Comply with company policies and procedures
- Maintain professional appearance and confidentiality
- Receive and greet all guests according to company standards
- Anticipate service needs and respond
- Thank guests with genuine appreciation
- Assist persons with disabilities
- Communicate clearly and professionally
- Handle telephone calls using proper protocol
- Cultivate and maintain positive working relationships
- Ensure quality expectations and standards are met
- Stand, sit, or walk for prolonged periods
- Move, lift, push, pull, and place objects up to 25 pounds
- Perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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