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Operations Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities

Job Description

Marriott International is a globally renowned leader in the hospitality industry, celebrated for its commitment to exceptional service, innovative experiences, and a welcoming environment for both guests and employees. Located at the Philadelphia Airport Marriott, one of the distinguished properties within the Marriott portfolio, this establishment exemplifies Marriott's dedication to delivering world-class hospitality. The Philadelphia Airport Marriott provides a seamless blend of comfort, convenience, and sophistication to travelers arriving at one of the busiest airports in the United States. The property serves as a hub for both business and leisure guests, offering an array of amenities and services designed to... Show More

Job Requirements

  • high school diploma or equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience
  • ability to stand, sit, or walk for extended periods
  • ability to move objects weighing up to 25 pounds
  • strong communication skills
  • ability to follow company policies and maintain confidentiality

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience

Job Duties

  • complete designated cashier and closing reports in computer system
  • review shift logs and daily memo books and document pertinent information
  • contact appropriate individuals or departments to resolve guest requests or problems
  • process guest check-ins including confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys
  • sell rooms to guests without reservations based on availability
  • ensure rates match market codes and document exceptions
  • scan and charge checks from outlets to guest rooms
  • assist management in training, evaluating, and coaching employees
  • report accidents, injuries, and unsafe conditions
  • follow company policies and maintain professional appearance
  • welcome and assist guests according to company standards
  • communicate clearly and professionally
  • develop positive working relationships
  • adhere to quality expectations
  • stand, sit, or walk for extended periods
  • move objects weighing up to 25 pounds
  • perform other reasonable duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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