Operations Supervisor

Transdev is a leading global mobility company, operating in 19 countries with a workforce of 110,000 employees worldwide. In the United States alone, Transdev employs approximately 32,000 dedicated professionals across 400 locations, managing a fleet of over 17,000 vehicles. The company collaborates with cities, counties, airports, companies, and universities across the U.S. to operate transportation systems, maintain fleets, and provide innovative mobility solutions that empower the freedom to move every day. Transdev is recognized for its commitment to safety, reliability, and customer service, ensuring essential transportation needs are met efficiently and effectively. Their core mission centers around delivering dependable and innovative solutions that contribute to the common good and enhance community connectivity.

Transdev in Everett, WA is currently hiring an Operations Supervisor to join their team. This full-time, non-collective bargaining agreement (Non-CBA) position offers competitive compensation ranging from $25 to $27 per hour. The role is ideal for individuals who are customer service-oriented, friendly, and dedicated to promoting safety in all aspects of transit operations. The Operations Supervisor will play a crucial role in overseeing road service, maintaining clear communication with Operators and the general public, and providing outstanding customer support to clients.

The Operations Supervisor is responsible for preparing and assisting with operation reports, audits, schedules, and data analysis. This individual will also maintain daily operational records and handle customer feedback by researching and responding to compliments and complaints. Additionally, the Supervisor will serve as the project manager for selected internal projects and upgrades, ensuring smooth implementation and continuous improvement.

Key responsibilities of the role include counseling, coaching, and training drivers and dispatchers, monitoring trip performance measures such as on-time starts, incidents, and route efficiency. The Supervisor must ensure that all drivers perform their assigned duties correctly and safely, meeting all job-related specifications. Other duties may encompass road checks, routing, training sessions, payroll support, administrative tasks, and participation in driver hiring processes in accordance with company standards.

This position reports directly to the Operations Manager and demands flexibility in work schedules to meet operational needs. The physical demands include mostly indoor work in climate-controlled environments, prolonged computer use, occasional lifting or moving of materials up to 50 pounds, and some exposure to outdoor weather conditions and traffic. Transdev is committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.

Transdev offers a robust benefits package that includes a minimum of two weeks of vacation, five sick days, twelve holidays (eight standard and four floating), along with other standard benefits such as a 401(k) retirement plan, medical, dental and vision insurance, life insurance, short-term disability, and voluntary long-term disability. These benefits may vary slightly depending on the location and local policies but represent the standard corporate offering.

As an Equal Employment Opportunity employer, Transdev embraces diversity and provides fair and impartial consideration to all applicants regardless of race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other protected status. Transdev maintains a drug-free workplace and complies with federal and state disability laws, ensuring a supportive environment for all employees.

This role presents a unique opportunity for professionals looking to advance their careers in operations management within the transit industry while contributing to a company committed to mobility, safety, and excellent service. Interested candidates who are passionate about transit operations and customer service and who meet the qualifications are encouraged to apply and become part of the Transdev family, helping to deliver safe and reliable transportation services to communities in Everett and beyond.