Operations Supervisor

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

student loan reimbursement

adoption support

fertility support

Free concert tickets

Job Description

Live Nation Entertainment is the world’s leading live entertainment company, composed of global market leaders Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster serves as the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is recognized as the largest provider of live entertainment globally, promoting more than 40,000 shows and over 100 festivals annually for nearly 4,000 artists across over 40 countries. These businesses empower Live Nation Media & Sponsorship to develop strategic music marketing programs, bridging over 1,000 brands with the 98 million... Show More

Job Requirements

High school diploma
Responsible Alcohol Awareness Training Certification or equivalent
Working knowledge of high-volume nightclub operations
Guest relations and staff relations skills
Prioritization of duties
Effective communication skills
Ability to multitask
Ability to read guests
Ability to handle complaints and difficult situations
Must be able to work in a fast-paced, loud environment
Ability to stand for extended periods
Ability to lift or move up to 40 lbs using proper techniques

Job Qualifications

High school diploma
Responsible Alcohol Awareness Training Certification or equivalent
Working knowledge of high-volume nightclub operations
Skills in guest relations and staff relations
Prioritization of duties and effective communication skills
Ability to handle multiple tasks effectively
Ability to read guests and anticipate needs
Ability to turn potentially negative situations into positive ones
Experience in live music environment preferred
College diploma in related field preferred

Job Duties

Work directly with the Ops Manager and Security Supervisor to perform day of show duties
Respond to all elevated staff or guest inquiries and concerns regarding shows, artist meet and greet packages, amenities including Foundry access, VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure service standards are met
Perform opening, running, and closing duties according to Live Nation policy
Inform guests of Music Hall amenities and make recommendations
Maintain line of sight and atmosphere control by circulating through work area and reporting any issues
Suggestive sell all venue products and services when applicable
Keep current on all Standard Operating Procedures and communicate them effectively to team members
Create pre-shift sheet and relay information from management directly to staff
Turn in all lost and found articles to Box Office
Ensure responsible alcohol service per training and Live Nation policies
Maintain security of Back of House areas
Lead all pre-shift meetings prior to start of shift
Communicate to Manager On Duty any issues that guests or team members may have
Assist with incident reports, witness statements, and ejection logs
Work Special Events scheduled throughout the venue

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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