Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $74,100.00
Benefits
Medical insurance
Prescription coverage
Health savings account
flexible spending accounts
Dental Insurance
Vision Insurance
Life insurance
accidental death and dismemberment insurance
Disability insurance
supplemental health insurance
Employee support programs
Paid parental leave
Pet insurance
401(k) retirement plan
Tuition Reimbursement
paid vacation days
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a premier global freight forwarder with over 40 years of experience in providing comprehensive supply chain solutions to a diverse range of industries. Based in Chicago, AIT has built a reputation for helping companies expand their access to markets worldwide by facilitating the efficient and reliable transportation of raw materials, components, and finished goods. With a presence in more than 150 locations across North America, Europe, and Asia, AIT offers tailored logistics services including air, sea, ground, and rail transportation, supported by robust and user-friendly technology platforms. The company’s consultative approach and flexible business model have made it a trusted partner for clients in sectors such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.Show More
At AIT, the culture emphasizes collaboration, continuous learning, and giving back to communities, creating a supportive environment where employees are empowered and encouraged to grow professionally. The company values curiosity, creativity, and a customer-centric mindset, striving to deliver exceptional service through its global teams. The Operations Supervisor role at AIT is integral to maintaining the high standards of logistics and operational excellence that the company is known for. This position is a full-time role focusing on managing and developing the performance of the Operations team, overseeing shipment processes, and liaising with transportation providers and vendors to ensure timely and cost-effective delivery of products.
The Operations Supervisor plays a critical leadership role by training and mentoring employees, assigning daily tasks, and actively coaching staff to achieve operational targets. The role includes hands-on involvement in day-to-day shipment processing and demands strong relationship management skills to coordinate pickups and deliveries with transportation companies and vendors. Additionally, the Operations Supervisor is responsible for supervising routes and schedules, tracking shipment progress, and managing weekend cartage operations.
A key part of this position is to ensure compliance with safety protocols and promote a safe working environment, while also using sound judgment to make decisions and tailor communication effectively to different audiences. The ideal candidate will be a proactive team player who leads by example with a strong work ethic, a focus on continuous improvement, and a dedication to customer service. This role demands medium proficiency in industry-specific software such as AS400, Cargowise, McLeod, and the Microsoft Office Suite to support operational functions efficiently.
AIT offers a competitive compensation package which includes potential bonuses based on business or individual performance and a comprehensive benefits plan. Employees can expect support such as medical, dental, and vision insurance, health savings and flexible spending accounts, life and disability insurance, paid parental leave, pet insurance, a 401(k) plan, and tuition reimbursement options. The company also offers vacation days, personal days, floating holidays, sick leave, volunteer hours, and recognized company holidays to promote work-life balance.
Joining AIT means being part of a global team that values respect, accountability, growth, and innovation. If you are looking for a challenging and rewarding career in logistics and operations, AIT provides the opportunity to move the world and make a meaningful impact in a dynamic, inclusive workplace.Show Less
The Operations Supervisor plays a critical leadership role by training and mentoring employees, assigning daily tasks, and actively coaching staff to achieve operational targets. The role includes hands-on involvement in day-to-day shipment processing and demands strong relationship management skills to coordinate pickups and deliveries with transportation companies and vendors. Additionally, the Operations Supervisor is responsible for supervising routes and schedules, tracking shipment progress, and managing weekend cartage operations.
A key part of this position is to ensure compliance with safety protocols and promote a safe working environment, while also using sound judgment to make decisions and tailor communication effectively to different audiences. The ideal candidate will be a proactive team player who leads by example with a strong work ethic, a focus on continuous improvement, and a dedication to customer service. This role demands medium proficiency in industry-specific software such as AS400, Cargowise, McLeod, and the Microsoft Office Suite to support operational functions efficiently.
AIT offers a competitive compensation package which includes potential bonuses based on business or individual performance and a comprehensive benefits plan. Employees can expect support such as medical, dental, and vision insurance, health savings and flexible spending accounts, life and disability insurance, paid parental leave, pet insurance, a 401(k) plan, and tuition reimbursement options. The company also offers vacation days, personal days, floating holidays, sick leave, volunteer hours, and recognized company holidays to promote work-life balance.
Joining AIT means being part of a global team that values respect, accountability, growth, and innovation. If you are looking for a challenging and rewarding career in logistics and operations, AIT provides the opportunity to move the world and make a meaningful impact in a dynamic, inclusive workplace.Show Less
Job Requirements
- High school diploma
- 3-5 years experience in freight forwarding or transportation
- Medium proficiency in AS400
- Medium proficiency in Cargowise
- Medium proficiency in McLeod
- Medium proficiency in Microsoft Office Suite
- Ability to communicate effectively both verbally and in writing
- Proven leadership and supervisory skills
- Customer service orientation
- Ability to work independently and as part of a team
- Strong analytical and decision-making skills
- Commitment to safety protocols
Job Qualifications
- High school diploma
- 3-5 years experience in freight forwarding or transportation
- Medium proficiency in AS400
- Medium proficiency in Cargowise
- Medium proficiency in McLeod
- Medium proficiency in Microsoft Office Suite
- Strong communication skills
- Leadership and supervisory experience
- Customer service focus
- Ability to work in a team environment
- Problem-solving skills
Job Duties
- Responsible for the operations and service level of the logistics operations by providing cost effective, efficient and traceable movement of AIT's products both in-bound and out-bound
- Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training, etc
- Arrange product pickups and deliveries with transportation companies and route drivers accordingly
- Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors, including but not limited to receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
- Tend to customer needs by analyzing and researching orders, ensure that lowest cost transportation is used to satisfy both customer and AIT's needs
- Supervise daily routes/schedules of shipments and deliveries, track progress of shipments and manage cartage set up of operations over the weekend
- Ability to administer and supervise
- exercise judgement in appraising situation and making decisions to staff management
- Ability to tailor communication (both written and verbal) according to appropriate audience
- Establish and maintain effective working relationships with employees and vendors
- Demonstrate leadership through work ethic and high performance
- Ensure safe working environment through consistent practice of safety programs and procedures
Job Location
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