Operations Supervisor

AC Hotel Tallahassee Universities at the Capitol, a distinguished property located at 801 S Gadsden St, Tallahassee, Florida, is part of the renowned AC Hotels brand by Marriott International. This hotel boasts a sophisticated design and a strong commitment to authentic hospitality, providing a welcoming environment that reflects Marriott's global standards. AC Hotels focus on detail-oriented service and cultural diversity, offering guests an elegant atmosphere combined with personalized attention. The hotel embraces a team culture where employees have a passion for learning, growth, and sharing their knowledge of current trends in art, technology, and design. Working here means joining a dynamic and culturally rich workplace that values each member's contribution and offers the opportunity to be part of a global network.

The Front Desk Associate at AC Hotel Tallahassee plays a crucial role in guest services operations, directly impacting the quality of the guest experience from check-in to check-out. This full-time, non-management position requires weekday, weekend, and holiday availability, emphasizing reliability and flexibility. The Front Desk Associate is the first point of contact for guests, greeting and assisting them according to company standards while anticipating and responding to their needs with genuine appreciation. Key responsibilities include processing guest arrivals and departures, verifying reservations and identity, assigning rooms, and managing room keys with accuracy and professionalism.

In addition to guest interaction, the Associate handles critical administrative tasks such as completing designated cashier and closing reports, maintaining shift logs, and documenting essential information in daily memo books. This role also involves coordinating with various hotel departments, like bell service and housekeeping, to resolve guest requests or issues efficiently. The Associate ensures that all room rates and exceptions comply with market standards and are properly documented.

The position supports operational excellence by scanning and posting charges from other points of sale like the gym or retail store to guest accounts, ensuring accuracy in billing. The Front Desk Associate also assists management in employee training, evaluation, motivation, and discipline, and sets an example in embracing the "Fair Treatment and Open Door Policy." They are responsible for reporting workplace accidents and unsafe conditions while participating in safety training and certification.

Maintaining professionalism is vital; the Associate must adhere to all company policies, maintain a clean and professional appearance, ensure confidentiality of proprietary information, and safeguard company assets. Communication skills are essential, requiring clear, professional interaction with guests and staff and effective phone protocol. Physical demands include standing, sitting, or walking for extended periods and moving objects weighing up to 25 pounds. This role is foundational in cultivating positive workplace relationships and ensuring service quality meets company expectations.

Overall, the Front Desk Associate position at AC Hotel Tallahassee offers a rich opportunity for motivated individuals passionate about hospitality and guest service. It promises a career path within a strong global brand where dedication to detail and quality service are highly valued. Employees become part of a worldwide family that champions diversity, innovation, and continuous improvement, enabling them to deliver memorable experiences to every guest while advancing their professional growth in a supportive environment.