Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Flexible spending account
long term disability
short term disability
Life insurance
accident insurance
401k
Paid Time Off
Job Description
SP+, a Metropolis company, is a pioneering artificial intelligence enterprise dedicated to revolutionizing real-world experiences through advanced computer vision technology. Specializing in enabling checkout-free parking, SP+ removes the traditional hassles associated with parking such as fumbling with tickets, machines, mobile apps, or credit cards. The company's innovative system allows customers to simply drive into a parking facility and leave without the usual delays and inconveniences. With its footprint as the largest parking network in America, SP+ operates over 4,000 locations across North America and Europe, supported by more than 23,000 employees who ensure seamless and efficient parking experiences across these regions.
SP+ is driven by a mission to reinvent parking because it is an essential service that impacts everyone. The company envisions a future where checkout-free technology extends beyond parking to power everyday experiences in various facets of life, including places where people live, work, and play. This focus aims to enhance the convenience and overall quality of life by saving valuable time for customers. SP+ embodies cutting-edge technology and operational excellence, integrating robust computer vision and AI capabilities with a commitment to superior customer service and operational efficiency.
The role of a Parking Operations Manager at SP+ is a critical position that blends leadership, customer service, operational management, and financial oversight. This full-time position, based in Denver, Colorado, offers a competitive salary range of $80,000 to $85,000 per year, reflecting the responsibility and expertise required. The successful candidate will be responsible for delivering exceptional customer service to clients, resolving issues efficiently, and maintaining proactive communication to drive operational improvements. Supervising valet staff relations, managing hiring, development, training, and supervisory functions, the manager ensures that all team members are well-supported and aligned with organizational goals.
This role also demands strong business acumen to manage staffing levels, security, and cash control procedures effectively while maximizing profitability through careful revenue development, facility marketing, and expense management. The Parking Operations Manager will oversee procurement and vendor services, handle general accounting functions such as payroll and accounts payable, monitor facility maintenance for cleanliness standards, and manage damage claims by recommending safety improvements. Additionally, compliance with OSHA policies and procedures is paramount to ensure a safe workplace environment.
By stepping into this role, the candidate will play a vital part in continuing SP+'s legacy of innovation and top-tier service, helping the company achieve its vision of seamless, checkout-free experiences that improve the daily lives of countless individuals. The company’s commitment to diversity and equal opportunity hiring practices further ensures a supportive and inclusive work environment where all employees can thrive and contribute meaningfully.
SP+ is driven by a mission to reinvent parking because it is an essential service that impacts everyone. The company envisions a future where checkout-free technology extends beyond parking to power everyday experiences in various facets of life, including places where people live, work, and play. This focus aims to enhance the convenience and overall quality of life by saving valuable time for customers. SP+ embodies cutting-edge technology and operational excellence, integrating robust computer vision and AI capabilities with a commitment to superior customer service and operational efficiency.
The role of a Parking Operations Manager at SP+ is a critical position that blends leadership, customer service, operational management, and financial oversight. This full-time position, based in Denver, Colorado, offers a competitive salary range of $80,000 to $85,000 per year, reflecting the responsibility and expertise required. The successful candidate will be responsible for delivering exceptional customer service to clients, resolving issues efficiently, and maintaining proactive communication to drive operational improvements. Supervising valet staff relations, managing hiring, development, training, and supervisory functions, the manager ensures that all team members are well-supported and aligned with organizational goals.
This role also demands strong business acumen to manage staffing levels, security, and cash control procedures effectively while maximizing profitability through careful revenue development, facility marketing, and expense management. The Parking Operations Manager will oversee procurement and vendor services, handle general accounting functions such as payroll and accounts payable, monitor facility maintenance for cleanliness standards, and manage damage claims by recommending safety improvements. Additionally, compliance with OSHA policies and procedures is paramount to ensure a safe workplace environment.
By stepping into this role, the candidate will play a vital part in continuing SP+'s legacy of innovation and top-tier service, helping the company achieve its vision of seamless, checkout-free experiences that improve the daily lives of countless individuals. The company’s commitment to diversity and equal opportunity hiring practices further ensures a supportive and inclusive work environment where all employees can thrive and contribute meaningfully.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or operations management preferred
- Valid state-issued driver’s license with acceptable driving record
- Strong interpersonal and communication skills
- Ability to work flexible hours and manage staff schedules
- Basic accounting knowledge
- Ability to implement OSHA policies
- Proficient with Microsoft Office and technology systems
- Strong problem-solving abilities
- Commitment to safety and compliance
Job Qualifications
- Demonstrates ability to lead, manage and motivate team members
- Passionate about customer service and client satisfaction
- Prior experience developing budgets and profit and loss review a plus
- Ability to react and problem solve quickly
- Experience using computer applications and systems including Microsoft Office Suite
- Ability to learn internal computer programs
- Must possess and maintain a valid state-issued driver’s license with a current address and acceptable driving record
Job Duties
- Deliver premier customer service to clients
- Resolve client requests and concerns efficiently
- Ensure proactive communication with clients regarding operational improvements
- Supervise valet attendant relations to resolve complaints diplomatically
- Hire, develop, train, and supervise a team of employees
- Identify proper staffing levels to complete duties
- Ensure parking, security, and cash control procedures are followed
- Maximize profitability through revenue development, facility marketing, and expense review
- Identify procurement and vendor service needs
- Perform accounting duties such as accounts payable, payroll, and petty cash
- Monitor facility maintenance and cleanliness standards
- Review and manage damage claims with safety improvements
- Implement OSHA compliance policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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