Operations Manager, The Westin Buffalo

Delaware North is a global leader in hospitality and food service, with over a century of history and a commitment to providing exceptional experiences for guests and employees alike. The company operates in a variety of unique environments, including iconic sports arenas, national parks, casinos, and luxury hotels. Among its prestigious properties is The Westin Buffalo, a AAA Four Diamond rated luxury lifestyle hotel located within Delaware North's global headquarters building in Buffalo, New York. The Westin Buffalo offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Cafe. Since its establishment in 2019, The Westin Buffalo has become a top choice for travelers seeking comfort and excellence in hospitality.

Delaware North is currently seeking an Operations Manager to join the dynamic team at The Westin Buffalo. This role is perfect for a motivated and organized leader who thrives in a fast-paced environment and is passionate about delivering outstanding guest service. The Operations Manager will be responsible for overseeing daily operations to ensure guest rooms are cleaned, inspected, and ready for arrivals, managing front desk functions including check-in and check-out processes, and addressing guest inquiries with professionalism and warmth. This position demands strong multitasking abilities, leadership skills, and a personable demeanor to maintain high standards of cleanliness and guest satisfaction.

The role offers a minimum base salary range of $68,300 to $92,200 annually, with additional compensation provided through an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. Delaware North is committed to supporting its employees' growth by providing comprehensive benefits such as medical, dental, and vision insurance, a 401(k) plan with up to 4% company match, paid vacation and holidays, parental bonding leave, tuition reimbursement, and generous friends-and-family discounts at many hotels and resorts. Employees at The Westin Buffalo also enjoy Marriott travel discounts worldwide, enhancing the value of this employment opportunity.

This position reports directly to the General Manager and involves assisting in the establishment and implementation of objectives, plans, policies, and financial goals across front desk, housekeeping, and maintenance operations. The Operations Manager will also schedule, supervise, and train team members, ensuring adherence to policies and delivering excellent customer service. Compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and equal employment opportunity (EEO) is a critical aspect of this role. The ability to handle guest relations skillfully and maintain quality assurance standards is essential.

Working at Delaware North means becoming part of a global legacy that values diversity, inclusion, and equal opportunity. The company embraces applicants from all backgrounds and is committed to providing a supportive and empowering work environment. This is an excellent opportunity for individuals with 2 to 5 years of management experience in a customer service environment, preferably with knowledge of front desk, housekeeping, or reservation operations. A valid driver's license and proficiency in computer applications such as Word, Outlook, and Excel are required. Physical requirements include frequent standing, walking, bending, lifting up to 50 pounds, and the ability to inspect cleanliness thoroughly.

Joining Delaware North at The Westin Buffalo offers a chance to grow professionally within a respected hospitality brand while contributing to memorable guest experiences every day. If you seek a challenging role with opportunities for leadership and career advancement in a rewarding and diverse setting, then apply today to become a valued member of our dedicated team.