Operations Manager - TAO Restaurant Los Angeles

Tao Group Hospitality is a world-renowned hospitality company that specializes in delivering unmatched culinary and entertainment experiences across its diverse portfolio of restaurants, nightclubs, lounges, and daylife venues. With over 25 years of industry experience, Tao Group Hospitality has established itself as a leader in the luxury lifestyle and hospitality sectors. The company is known for its innovative approach to the guest experience, consistently setting high standards through its array of celebrated brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathedrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, and JEWEL, among others. As part of Mohari Hospitality, an investment firm focusing on luxury lifestyle and hospitality, Tao Group Hospitality operates branded locations globally and partners in joint venture and managed properties to continually innovate and reinvent the future of hospitality.

The Operations Manager at Tao Group Hospitality plays a vital role in the overall success and smooth operation of the venue. This full-time position is responsible for comprehensive venue oversight including staff management, fiscal control, sales achievement, and effective inter-office communication while strictly upholding company policies and procedures. The Operations Manager supports key human resource functions such as recruiting, interviewing, hiring, training, and evaluating team members, ensuring the development and motivation of staff to meet and exceed performance standards. This role also acts as the primary liaison for patrons by addressing inquiries and resolving complaints, thereby maintaining high customer satisfaction levels. Additionally, the Operations Manager guarantees that the venue’s cleanliness, compliance, and overall appearance align with Tao Group Hospitality’s rigorous standards.

Key responsibilities include fostering managerial and professional growth among the team, assisting in recruitment and training initiatives, supporting sales goal creation, promoting teamwork, anticipating and addressing guest needs, accurately forecasting staffing levels, ensuring service standards, managing private events and banquets, and controlling cash handling through adherence to established procedures. The Operations Manager is accountable for preparing required documents, maintaining equipment, monitoring product receipt in accordance with venue policies, conducting conflict resolution and performance appraisals, and compliance with health, safety, and labor regulations. The role requires adaptability including filling in as needed to maintain service standards, providing administrative support, and undertaking additional tasks as assigned.

This position demands a well-rounded candidate with a minimum of a high school diploma, with college education preferred, and 3-5 years of experience in the entertainment industry in a high-volume hospitality setting. Candidates must be at least 21 years old, maintain a professional appearance consistent with company standards, and possess or be able to obtain a valid working card as required. Proficiency in Windows Microsoft Office, knowledge of POS and back-office systems, and familiarity with Oracle, profitability analysis, budgeting, payroll management, nightclub operations, beverage services, purchasing, receiving, inventory, and cost controls are essential. Knowledge of special events, banquets, and applicable state and local laws related to liquor, labor, and health code regulations is also required.

The work environment involves a mix of office, casino, nightclub, bar, lounge, and restaurant settings, with exposure to varying noise levels, crowds, and smoke depending on guest volume. The role includes physical demands such as the ability to sit or stand for long periods, move quickly, push or lift up to 75 pounds, and requires excellent written and verbal communication skills, strong problem-solving abilities, and the capacity to work under pressure and maintain positive energy. Flexibility to work irregular shifts including evenings, weekends, and holidays, as well as local travel up to 25% within the United States, is expected. The Operations Manager must uphold confidentiality, demonstrate effective teamwork, and maintain a professional demeanor at all times.

Tao Group Hospitality offers competitive benefits for all full-time team members, including medical, dental, and vision coverage; a 401(k) retirement program with employer match; life and disability insurance plans; ancillary insurance plans; an employee assistance program; fertility and family forming support; pet insurance; employee discounts; a savings marketplace; paid time off; and much more, underscoring the company’s commitment to supporting its employees holistically and fostering a positive work culture.