Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $24.00
Benefits
Paid Time Off
Job Description
Hawaiian Bros is a vibrant and community-focused restaurant that embodies the spirit of Aloha in every aspect of its operation. As an independent franchisee, each Hawaiian Bros location prides itself on delivering authentic hospitality and a welcoming environment where both guests and team members feel valued and supported. Known for its delicious menu offerings and commitment to high standards in food quality and customer service, Hawaiian Bros maintains a close-knit atmosphere that encourages personal growth, inclusion, honor, and mutual respect. The restaurant fosters a culture that celebrates diversity and the unique contributions of every team member, aiming to create an 'Ohana — a family — that works together harmoniously to achieve collective success.
The Operations Manager plays a crucial role in supporting the General Manager and Assistant General Manager in the seamless running of the restaurant during shifts. This full-time position, offering a competitive hourly wage between $20.00 and $24.00, demands a dynamic leader who can uphold the company's values while driving operational excellence. The Ops Manager is responsible for ensuring a positive, welcoming experience for both guests and employees, which is vital to maintaining Hawaiian Bros' reputation for exceptional service and community engagement.
This role involves managing various facets of restaurant operations, including overseeing scheduling to balance labor needs with team members' work-life harmony, planning payroll, and supervising inventory management. The Ops Manager actively supports the leadership team by motivating, coaching, and fostering professional growth among employees. Handling guest concerns with empathy and professionalism is another key aspect, ensuring issues are resolved efficiently to uphold the brand's commitment to customer satisfaction.
In addition to operational duties, this position also plays an essential part in community relations and recruitment. Building strong connections within the local community helps attract talented candidates for key roles such as Leads and Certified Trainers. The Ops Manager also participates in the onboarding and development of new staff, ensuring they are well-prepared and aligned with Hawaiian Bros' cultural and operational standards.
Maintaining high standards of safety, cleanliness, and overall restaurant quality is a priority. The Ops Manager monitors financial metrics by tracking expenses, labor, and supply orders, sharing insights with the General Manager and Assistant General Manager to enable continuous improvement. This focus on quality and financial stewardship contributes to the restaurant's profitability and long-term sustainability.
Working at Hawaiian Bros means being part of a team that values each individual and embraces opportunities for personal and professional development. The Ops Manager must be a strong communicator, adaptable to change, and passionate about helping others succeed. The role requires a leader who embodies the Hawaiian Bros core values: Aloha Spirit, 'Ohana, Personal Growth, Inclusion, Honor, and Mahalo. By living these values daily, the Operations Manager helps cultivate a positive, inclusive workplace that feels like family.
This job posting clarifies that the position is with an independently owned franchise and not directly with Hawaiian Bros, Inc. This distinction means employment terms, decisions, and policies are governed by the franchisee. Candidates should understand that their employer will be the independent franchisee responsible for this restaurant. Hawaiian Bros remains committed to equal employment opportunity, welcoming applications from all individuals regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran status, criminal background, or other legally protected characteristics.
Overall, the Operations Manager role at Hawaiian Bros offers a fulfilling career path within a friendly, values-driven restaurant environment. It provides the opportunity to lead a passionate team, contribute to business success, and make a meaningful impact on both colleagues and customers.
The Operations Manager plays a crucial role in supporting the General Manager and Assistant General Manager in the seamless running of the restaurant during shifts. This full-time position, offering a competitive hourly wage between $20.00 and $24.00, demands a dynamic leader who can uphold the company's values while driving operational excellence. The Ops Manager is responsible for ensuring a positive, welcoming experience for both guests and employees, which is vital to maintaining Hawaiian Bros' reputation for exceptional service and community engagement.
This role involves managing various facets of restaurant operations, including overseeing scheduling to balance labor needs with team members' work-life harmony, planning payroll, and supervising inventory management. The Ops Manager actively supports the leadership team by motivating, coaching, and fostering professional growth among employees. Handling guest concerns with empathy and professionalism is another key aspect, ensuring issues are resolved efficiently to uphold the brand's commitment to customer satisfaction.
In addition to operational duties, this position also plays an essential part in community relations and recruitment. Building strong connections within the local community helps attract talented candidates for key roles such as Leads and Certified Trainers. The Ops Manager also participates in the onboarding and development of new staff, ensuring they are well-prepared and aligned with Hawaiian Bros' cultural and operational standards.
Maintaining high standards of safety, cleanliness, and overall restaurant quality is a priority. The Ops Manager monitors financial metrics by tracking expenses, labor, and supply orders, sharing insights with the General Manager and Assistant General Manager to enable continuous improvement. This focus on quality and financial stewardship contributes to the restaurant's profitability and long-term sustainability.
Working at Hawaiian Bros means being part of a team that values each individual and embraces opportunities for personal and professional development. The Ops Manager must be a strong communicator, adaptable to change, and passionate about helping others succeed. The role requires a leader who embodies the Hawaiian Bros core values: Aloha Spirit, 'Ohana, Personal Growth, Inclusion, Honor, and Mahalo. By living these values daily, the Operations Manager helps cultivate a positive, inclusive workplace that feels like family.
This job posting clarifies that the position is with an independently owned franchise and not directly with Hawaiian Bros, Inc. This distinction means employment terms, decisions, and policies are governed by the franchisee. Candidates should understand that their employer will be the independent franchisee responsible for this restaurant. Hawaiian Bros remains committed to equal employment opportunity, welcoming applications from all individuals regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran status, criminal background, or other legally protected characteristics.
Overall, the Operations Manager role at Hawaiian Bros offers a fulfilling career path within a friendly, values-driven restaurant environment. It provides the opportunity to lead a passionate team, contribute to business success, and make a meaningful impact on both colleagues and customers.
Job Requirements
- high school diploma or equivalent
- previous experience in a supervisory or leadership role preferred
- strong interpersonal and communication skills
- ability to handle guest concerns professionally
- basic knowledge of scheduling and payroll systems
- physically able to stand and move for extended periods
- flexible availability to work various shifts including weekends and holidays
Job Qualifications
- experience in team management or restaurant operations preferred
- strong communicator with a passion for helping others grow
- able to adapt to change and lead the team in adjusting as needed
Job Duties
- live our core values by embodying the aloha spirit, 'ohana, personal growth, inclusion, honor, and mahalo
- support leads and AGM/GM in guiding the team and ensuring a great guest experience
- handle minor guest issues with empathy and assist with major concerns by informing the GM
- motivate and coach team members, fostering growth and development
- help schedule shifts respecting work-life balance and business needs
- assist with managing payroll and keeping hours up to date
- build community relationships to attract candidates and help recruit, onboard, and develop crew, leads, and certified trainers
- ensure restaurant operations follow safety and cleanliness standards
- monitor financial health by overseeing inventory, labor, and supply orders
- track expenses and share insights with GM/AGM for continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
