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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
11 holidays
Job Description
The Operations Manager position is open at a vibrant and multifaceted entertainment facility located in Port Wentworth, known for hosting diverse events ranging from ice hockey matches to family shows, concerts, comedy acts, and trade shows. This entertainment venue integrates dynamic public assembly experiences with premium event services and facilities management. The facility prides itself on its multifunctionality, which includes two ice rinks and an amphitheater that cater to a broad spectrum of activities and events. This role is a full-time position offering an annual salary between $55,000 and $60,000, along with substantial benefits such as health, dental, and vision... Show More
Job Requirements
- Bachelor's degree or technical degree from an accredited institution preferred
- At least 3-5 years of experience in arena or entertainment venue operations management preferred
- Minimum 2 years of supervisory or training experience
- Related experience or training in public assembly industry in supervisory or management roles
- Must work flexible schedules including early mornings, evenings, weekends, holidays, and consecutive days
- Proficiency in Windows and Microsoft Office
- Knowledge of operational procedures and facility capabilities
- Preferred knowledge of hockey facility operations, including ice installation and Zamboni operation
- Understanding of NHL/AHL/ECHL rules and safety regulations
- Knowledge of crowd management and public safety techniques
- Preferred parking operations knowledge
- Experience with concert and sports event production preferred
- Ability to operate equipment such as Zamboni, golf carts, forklifts, and power-driven machines
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Strong organizational skills
- Able to work under pressure and meet deadlines
- Willingness to travel occasionally
- Flexible to work nights, weekends, and holidays
Job Qualifications
- Bachelor's/Technical degree from an accredited college/university/school preferred
- Minimum 3-5+ years' experience in arena/entertainment venue experience and facility and operations management preferred
- Minimum of 2 years' experience supervising/training personnel
- Related experience and/or training in the public assembly industry in a supervisory or management position
- Must be able to work flexible schedule including early mornings, evenings, weekends, holidays and extended number of consecutive days
- Proficient knowledge of Windows and Microsoft Office software, standard office equipment including copier and fax machine
- Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility
- Knowledge in a hockey facility preferred, including ice installation, Zamboni and ice edger
- Possess a demonstrated knowledge of NHL/AHL/ECHL standard rules, regulations, policies, and procedures
- Knowledge of operational characteristics of events, including crowd management and control techniques
- fire and public safety regulations and, food service practices
- Preferred knowledge of parking operations
- Production experience involving concert set up, basketball, hockey, special events preferred
- Operate equipment such as Zamboni, golf cart, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment
- Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization
- Ability to work independently and as part of a team
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form
- Ability to organize and prioritize work to meet deadlines
- Ability to work effectively under pressure and/or stringent schedule and produce accurate results
- Occasional travel may be required
- Must possess the ability to work a flexible schedule, including nights, weekends, and holidays
Job Duties
- Oversee day-to-day building operations, maintenance, special projects
- Plan and coordinate a variety of facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, parking lot events, sports and trade show configurations
- Manage and develop parking procedures that conform to corporate standards
- Oversee part-time operations, parking and housekeeping staff members for facility setup, event and breakdown
- Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS)
- Oversee all purchases of safety equipment, housekeeping, parking and operational supplies for third party vendors
- Assist in performing operations department reviews in weekly staff meetings
- Develop and maintain working relationships with all departments
- Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed
- Maintain and oversee departmental equipment
- notify Ice operations manager as additional equipment is needed and schedule services required
- Assist in overseeing and monitoring all ice events, conversion and housekeeping crews, provide team support as required
- Ensure proper scheduling of third-party employees, event setups and event day operations
- Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets
- Investigate, analyze, and resolve operational problems and complaints
- Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility
- Troubleshoot equipment issues, including Zamboni, golf carts, forklift, floor scrubbers, carpet cleaners and lawn equipment
- Perform preventative maintenance of Zamboni's and blade changes
- Oversee all production equipment, including maintenance and repair as necessary
- Ensure preventative maintenance of all facility equipment
- Oversee event load ins and load outs that are typically early in the mornings and/or late into the evening
- Work with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility
- Assist as needed in Ice installation, maintenance, operations, parking, and coordination across all OVG Savannah properties including Enmarket Arena, Johnny Mercer Theatre and any future projects
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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