Operations Manager | AC Hotel San Jose Downtown

AC Hotel San Jose Downtown is a premier hotel located in the heart of San Jose, known for its sophisticated design and exceptional service. The hotel is part of the AC Hotels brand, which falls under the Marriott International umbrella, renowned for providing stylish accommodations with a European-inspired flair. Guests at this downtown location enjoy convenient access to the city's landmarks, business districts, and cultural attractions, making it a popular choice for both leisure and business travelers. The property prides itself on delivering a seamless blend of comfort, luxury, and modern amenities to create an outstanding guest experience. The AC Hotel San Jose Downtown focuses on fostering a warm and welcoming atmosphere, supported by a highly trained and professional team committed to excellence in hospitality. The establishment values collaboration, quality service, and innovation in its operational standards, ensuring a vibrant work culture that empowers its employees to thrive.

The role of Hotel Operations Manager at AC Hotel San Jose Downtown is a dynamic and critical leadership position responsible for overseeing the daily operations of the hotel with an emphasis on guest satisfaction, team performance, and financial management. This full-time position offers an annual salary range between $80,000 and $85,000, commensurate with experience, and includes various benefits such as medical, dental, and vision coverage, 401K, paid time off, and employee discounts.

In this role, the Operations Manager collaborates closely with department heads across Front Office, Housekeeping, Food & Beverage, and Maintenance to ensure cohesive and efficient hotel operations. The manager drives revenue growth by identifying sales opportunities and supporting promotional efforts while maintaining strict quality and safety standards. Critical responsibilities include managing staffing schedules, providing coaching and performance feedback, and enforcing compliance with company policies and regulatory requirements. This position requires strong financial acumen to monitor budgets, control labor costs, and manage profit and loss effectively.

Additionally, the Hotel Operations Manager leads initiatives to enhance overall guest satisfaction by upholding cleanliness, addressing guest feedback promptly, and analyzing service trends to improve experiences and foster loyalty. The role also encompasses overseeing security measures, inventory control, and equipment maintenance to promote operational efficiency. Serving as a role model for a team-oriented environment, the manager encourages open communication and continuous professional development within the staff.

This position requires a bachelor’s degree in Hotel Management or a related field, or equivalent experience, alongside at least four years of experience in hotel management or supervisory roles. Proficiency with property management systems (PMS), point of sale (POS) systems, and Microsoft Office applications is essential. Strong leadership, communication, and financial management skills are key to success in this role. AC Hotel San Jose Downtown is committed to providing a supportive environment where the Operations Manager can make a significant impact on the hotel’s performance and guest satisfaction while advancing their career in hospitality management.