Operations Manager - In Park Experience

Yorkville, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Healthcare coverage

performance-based incentives

comprehensive total rewards package

Flexible work environment

Paid Time Off

Employee engagement programs

Training and development opportunities

Job Description

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading global location-based entertainment company with over 360 venues across North America. Specializing in bowling, amusements, water parks, and family entertainment centers, Lucky Strike Entertainment offers a unique blend of fun and excitement that draws millions of guests annually. The company is also the proud owner of the Professional Bowlers Association, a premier bowling league with a vast international fanbase. This dynamic and growing organization is committed to delivering world-class entertainment experiences through innovation, teamwork, and an unwavering dedication to guest satisfaction. Lucky Strike Entertainment blends the stability of a billion-dollar company with the agility and creativity of a start-up, fostering a vibrant culture where employees thrive and ideas flourish.

The Operations Manager - In Park Experience at Raging Waves - Yorkville plays a pivotal role in ensuring the seamless daily operations and exceptional guest experience at one of the company's premier waterpark locations. This leadership position oversees multiple facets of park operations including safety protocols, staffing, labor management, and facility oversight for various areas such as cabanas, parties, lockers, and retail spaces. The Operations Manager is the key liaison coordinating efforts between departments including aquatics, attractions, maintenance, and guest services, ensuring all aspects of the park operate smoothly and safely. This role demands a proactive, solution-oriented leader who can manage high-pressure situations with confidence and foster a positive, team-oriented culture.

This position is a full-time role with a pay range of $55,000 to $60,000 and includes access to performance-based incentives and a comprehensive benefits package, including healthcare coverage. The role involves working flexible hours, including evenings, weekends, and holidays, and requires both indoor and outdoor work in varying weather conditions. Candidates who have a passion for delivering exceptional customer service, operational excellence, and team leadership in a fast-paced, guest-centric environment will find this an ideal opportunity to advance their career within a respected global entertainment company.

Job Requirements

Minimum 3–5 years of experience in operations leadership preferably in a waterpark amusement park hospitality or recreation environment
Strong knowledge of facility operations safety protocols and customer service principles
Experience leading teams managing schedules and overseeing multiple departments or areas
Proven ability to solve problems delegate effectively and manage high-pressure situations
Excellent communication organization and leadership skills
Proficiency with Microsoft Office and operational software systems
Proficiency in English
Must be available to work flexible hours including evenings weekends and holidays
Ability to work both indoors and outdoors in varying weather conditions
Physical ability to walk stand and respond quickly in emergency situations
May be required to be on-call for emergency response or critical operational needs

Job Qualifications

Minimum 3–5 years of experience in operations leadership preferably in a waterpark amusement park hospitality or recreation environment
Strong knowledge of facility operations safety protocols and customer service principles
Experience leading teams managing schedules and overseeing multiple departments or areas
Proven ability to solve problems delegate effectively and manage high-pressure situations
Excellent communication organization and leadership skills
Proficiency with Microsoft Office and operational software systems
Proficiency in English
CPR/AED/First Aid certification
Experience in emergency response planning and incident management
TIPS and ServSafe certifications a plus for broader food or guest operations

Job Duties

Manage day-to-day park operations including department readiness staffing coverage scheduling and guest flow
Supervise departmental leads and frontline staff to ensure consistent service safety and cleanliness standards
Collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational compliant and guest-ready and communicate this with front end staff and guests during arrival process
Oversee the implementation and enforcement of operational policies safety procedures and emergency response plans
Monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
Assist with the recruitment onboarding and performance development of operations team members
Draft and publish schedules for outlined teams retail cabana check in counter in a timely manner while ensuring all local and federal labor laws are being followed
Work closely with F&B events team and Sales team to ensure preparedness for all in park reservations and events groups cabanas parties
Respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery address and resolve Guest concerns and complaints professionally
Support compliance with local state and federal safety and health regulations across all operational areas
Maintain accurate reports related to incidents maintenance logs safety drills and staff certifications as applicable
Provide leadership presence throughout the park particularly during peak periods weekends and special events
Promote a positive team-oriented work culture that reflects company values and encourages employee engagement
Identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance