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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Healthcare coverage
performance-based incentives
comprehensive total rewards package
Flexible work environment
Paid Time Off
Employee engagement programs
Training and development opportunities
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading global location-based entertainment company with over 360 venues across North America. Specializing in bowling, amusements, water parks, and family entertainment centers, Lucky Strike Entertainment offers a unique blend of fun and excitement that draws millions of guests annually. The company is also the proud owner of the Professional Bowlers Association, a premier bowling league with a vast international fanbase. This dynamic and growing organization is committed to delivering world-class entertainment experiences through innovation, teamwork, and an unwavering dedication to guest satisfaction. Lucky Strike Entertainment blends the stability of a... Show More
Job Requirements
- Minimum 3–5 years of experience in operations leadership preferably in a waterpark amusement park hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- Must be available to work flexible hours including evenings weekends and holidays
- Ability to work both indoors and outdoors in varying weather conditions
- Physical ability to walk stand and respond quickly in emergency situations
- May be required to be on-call for emergency response or critical operational needs
Job Qualifications
- Minimum 3–5 years of experience in operations leadership preferably in a waterpark amusement park hospitality or recreation environment
- Strong knowledge of facility operations safety protocols and customer service principles
- Experience leading teams managing schedules and overseeing multiple departments or areas
- Proven ability to solve problems delegate effectively and manage high-pressure situations
- Excellent communication organization and leadership skills
- Proficiency with Microsoft Office and operational software systems
- Proficiency in English
- CPR/AED/First Aid certification
- Experience in emergency response planning and incident management
- TIPS and ServSafe certifications a plus for broader food or guest operations
Job Duties
- Manage day-to-day park operations including department readiness staffing coverage scheduling and guest flow
- Supervise departmental leads and frontline staff to ensure consistent service safety and cleanliness standards
- Collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational compliant and guest-ready and communicate this with front end staff and guests during arrival process
- Oversee the implementation and enforcement of operational policies safety procedures and emergency response plans
- Monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
- Assist with the recruitment onboarding and performance development of operations team members
- Draft and publish schedules for outlined teams retail cabana check in counter in a timely manner while ensuring all local and federal labor laws are being followed
- Work closely with F&B events team and Sales team to ensure preparedness for all in park reservations and events groups cabanas parties
- Respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery address and resolve Guest concerns and complaints professionally
- Support compliance with local state and federal safety and health regulations across all operational areas
- Maintain accurate reports related to incidents maintenance logs safety drills and staff certifications as applicable
- Provide leadership presence throughout the park particularly during peak periods weekends and special events
- Promote a positive team-oriented work culture that reflects company values and encourages employee engagement
- Identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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